London Banter - View Single Post

Colin Rosenstiel · April 20th 08, 09:41 AM posted to uk.transport.london

In article ,
(Barry Salter) wrote:

Michael R N Dolbear wrote:

All National Rail ticket officers are supposed to suggest a cheaper
ticket if such exists and, eg, Which? will sic their mystery shoppers
on them and berate them if they fail.

They are required to offer the cheapest *available* through ticket
for the journey being made. However, that doesn't mean that staff
are expected to know every possible set of tickets for a given
journey.

It also depends on what Ticket Issuing System that station uses.
Cubic FasTIS, for example, will show Travelcards where appropriate,
in addition to point to point tickets, whereas other TIS will only
show the point to point ones.

Having said that, Colin's example of Cambridge to Putney doesn't
require rocket science to work out that a Travelcard is cheaper...

Given the high proportion of tourist travellers at Cambridge and the
totally confusing promotions of NXEA offers only in the station, I would
expect most passengers intending such a journey would take what the
machine offers.

--
Colin Rosenstiel