In message , at 11:54:13 on Sat, 18
Oct 2008, tim..... remarked:
For many people it will be convenient for someone else to collect a
replacement for a lost pass - saving them the trip

But not for everybody.

It only takes one person for whom it's more convenient, for it to be a
plausible scenario.

My point is that there doesn't need to be a second trip.

If the pass isn't issued over the counter during the first trip (at which
personal attendance is compulsory), it can (and IMHO should) be posted to
the intended recipient

So you are suggesting that there either isn't, or shouldn't be, any
system to allow the collection of a replacement pass?

Maybe you can look at the relevant websites to see what the situation is
- the possibility doesn't of itself rule it out for me.
--
Roland Perry