In message , at 12:24:26 on
Sat, 18 Oct 2008, Helen Deborah Vecht
remarked:
You get a letter from the Council and take it with two IDs to a Post
Office in the same London Borough, in person....

For both original cards, and replacements? Are there no provisions for
(eg) disabled cardholders to nominate someone else to pick it up?
--
Roland Perry