I've just submitted an e-mail about the sensationalist language on the
site. I know there's a tendency to 'dumb down', but I find the tone
rather insulting:

"This is a useful site, but why do you have to use such a childish and
hyperbolic writing style: 'We know this will come as a shock', 'Take a
deep breath' and 'Brace yourself'?

Do you really think your passengers are so thick that they need this
sort of introduction to information? I think that your passenger
surveys would find that most travellers understand more than Primary
School English. I find it rather insulting - even The Sun doesn't
(yet) use this sort of language!

I would appreciate hearing from you, preferably in adult English. I'm
clinging to the edge of my seat. Speed your reply to me to save my
bacon."

I'll let you know if I hear anything from them :-)