On Dec 7, 4:42*pm, Mr Thant
wrote:
On 7 Dec, 16:19, MIG wrote:

So if you go to Stratford, do whatever you need to do in half an hour,
and then go back home from Stratford, you could end up being charged 2
x £4 instead of 2 x £1.50 (or whatever the new fares are) for the
original journey not being completed in 2½ hours and an unresolved
touch out when you get home.

Why Stratford? You can't get out of the station without actually
touching out. Have you had this problem there?

I was trying to think of somewhere which was reported to have a
particularly long timeout. Maybe Shepherds Bush would be a more
approriate example.


If it was somewhere like Shepherd's Bush and you arrived by
Overground, popped into Waitrose (or Morrisson's) and left by
Underground, you'd be more likely to run into it.

It seems to me that if all the touches are recorded, the system should
be able to recalculate the OOS as two journeys.

As far as I can tell, when you touch back in, it has to decide there
and then whether to reopen the previous journey. Recalculating
retroactively seems to be beyond the capabilities of the current
system.

It may be, but I can't understand why, given that recalculating
retroactively seems to be what it does all the time, and that all
kinds of adjustment can be done manually at the ticket office (and
surely anything that the system can do can be automated).

There is certainly no moral justification, even if there might just
possibly be a practical one. The excuse for the unresolved fares is
that you are assumed to have been to an ungated station miles away if
you can't prove where you've been*. If all your touches are recorded,
that excuse really doesn't wash.

*An assumption of guilt not applied to travelcards or other tickets.