On Dec 8, 11:56*am, wrote:
On Dec 8, 11:38 am, Mr Thant
wrote:

They have increased the limit by half an hour than it used to be, and
they've added the warning about it to the fares booklet.

Oh , thats all right then. I'm sure everyone makes sure they get a
copy of and read the fares booklet, especially the small print.

So imaginary passengers are being looked after better than ever.

They might not be common but these sorts of journeys will happen. But
then lets be honest - this is just another cynical way of making a bit
of extra money isn't it which they couldn't get away with under the
old paper ticket system.

I don't think the Oyster problems are necessarily as cynical as all
that. It's more a case of something that's been common in
organisations I've worked in.

That is, instead of thoroughly documenting the business process that
are carried out by the organisation and then specking a new computer
system to support them, new processes are invented on the hoof just
because the system happens to be able to do them, and whatever it
can't do is left out (because the need wasn't documented).

Where the legacy system continues to operate in parallel, there are
then glaring inconsistencies (eg no automatic assumption of having
gone beyond your zones with a travelcard, but automatic assumption of
guilt with Oyster).

However, I do get frustrated by the refusal to fix the problems once
they emerge and have simple solutions.