In message
,
Neil Williams writes
On 2 Feb, 08:20, Ian Jelf wrote:

[1] * It amazed me, though it shouldn't, at how many people were buying
tickets which they could easily have bought from machines.

That's why one person roving the station explaining how to use the
machines would be a lot more useful than one person serving a massive
queue of people who could use the machine in the ticket office.

And it is - from my unscientific observation - a very productive thing
to do.

My comments about a location such as Baker Street, general enquiry
offices and the ability to *find* staff that are around still stand,
though.
--
Ian Jelf, MITG
Birmingham, UK

Registered Blue Badge Tourist Guide for London and the Heart of England
http://www.bluebadge.demon.co.uk