On Sat, 16 May 2009 11:47:45 +0100,
Recliner wrote:

I had the opportunity to check my journey history on a ticket machine
yesterday, and as expected, all was correct. More surprisingly, the
on-line history is now also correct. I don't know if that's as a result
of my ticket machine check which perhaps caused some corrupted data
buffer to be re-set, or just that they've fixed the system for everyone.

Thanks for that info, just rechecked mine and it's enormously better:
approximately 20 missing records over the last two months have now
appeared. (I've not done anything with my card at any ticket machines so
it looks like it's been "sorted" for everyone)

Still 30 missing records for April and eight for May so far but all the
missing entries are now obvious - e.g. entry but no exit or exit with
no entry rather than multiple days with nothing recorded at all.

As an aside, it appears that the online staff see the same journey
history we see on line, not the "official" one. Back on 6th January I
had an aborted journey from Euston where the overhead lines came down -
approximately three hours before we got back to Euston.

When I rang up to request a refund I had to explain that the apparent
unresolved journeys on the morning and the day before were absolutely
fine and correct (except that they weren't showing either an entry or an
exit on the journey history) and it was the real unresolved journey in
the evening that I wanted a refund for.

Tim.

--
God said, "div D = rho, div B = 0, curl E = - @B/@t, curl H = J + @D/@t,"
and there was light.

http://www.woodall.me.uk/