On Jul 8, 7:44*am, Barry Salter wrote:
Paul Corfield wrote:
I hate to say it but in my experience you do not get quick responses to
E Mails to TfL Customer Services. It may take a couple of weeks - my
last query took a very long time due to computer system problems for
which TfL apologised.

I'm still waiting for a response to two out of three e-mails I sent to
LBL Customer Services back in May. I've had a response to the last of
the mails I sent, but not either of the first two. :-(

The subject being the atrocious operation of First's route W6 (Edmonton
Green Bus Station - Southgate Station), where I had a 45 minute wait for
a bus on May Day Bank Holiday Monday (when buses are supposed to be
every 15 minutes), a 30 minute wait on Wednesday of the same week (when
they're supposed to be every 10) and an effective 40 minute wait at
Southgate the following week (when they're every 20 minutes) due to the
bus doing a short working before it had even left Southgate, despite
being on time!

While I appreciate it's a TfL tendered service and therefore an
approach to TfL is the recommended route I would be tempted to send
something in via the First London website as well. When First ran the
123 a few years back I would regularly send First my praise as well as
my complaints and the response time was generally pretty quick.

--
Paul C
via Google