Mizter T wrote:
You're going to have to provide more comprehensive information about
what journeys you made if we're going to try and fathom this out.

Well I'd done the journey Heron Quays to Woolwich Arsenal (changing at
Poplar) and touched in at Heron Quays and out at Woolwich Arsenal
(ticket barriers).

From my statement, the journeys before we
"Marble Arch - Tower Hill
Marble Arch - Canary Wharf DLR
Marble Arch - Canary Wharf"

Interesting that it's put Marble Arch - Canary Wharf as two separate
journeys when it was only one, but wasn't charged due to price capping
which had already been reached. (I had done Marble Arch - Canary Wharf
DLR and then entered Canary Wharf LU and exited straight away.

I still can't see how it could have happened. Surely if you have an
unfinished and an unstarted journey then they are the same journey and
should be charged accordingly (due to capping, no price).