MIG wrote:
On 13 Oct, 22:09, Roland Perry wrote:
In message
,
at 13:35:22 on Tue, 13 Oct 2009, MIG
remarked:

The objections to Ryanair (despite the BBC's publicity for them in
that feeble Panorama) are that they tempt vulnerable people into
situations that end up costing them a lot.

Eh? Like getting on the wrong train by mistake and being charged a
"full anytime fare - no railcard discounts" ? [EMT announcement of
their standard policy, earlier today]

Rules is only one aspect of it, but in their case it's constantly
changing rules that have no other purpose than to catch people out.

Yes you have to be on your toes when booking Ryanair! But I've since used a
far worse website, Ticketmaster:

Apart from exorbitant charges which at least you can choose to pay, there
have details of an insurance product which is disguised to look just like
the Terms&Conditions button surrounded by a block of small print, that you
find on every site. Naughtily, the amount charged to your credit card is
taken separately and never appears on the total presented to you.

A timer counting down the minutes until a timeout puts extra pressure to
complete the form quickly.

Only on the confirmation email is the existence of this policy revealed, but
no details of how much it cost, so you assume it was included in the charges
you've already paid (eg. £7 charges on a £22 ticket). Very underhand.

Ryanair and most airlines I've used do at least tell you how much you will
be charged before you're committed, although it's still quite a shock, after
spending ages choosing just the right flights to suit your itinerary, the
first time you're presented with a £5 per person/each way charge for using a
debit card, at the very last minute!

--
Bartc