In article ,
wrote:
My question here is, however, to ask if others have had similar issues. Is
it one poorly trained (but not inexperienced) member of ticket office
staff or something wider?

Well, I had a ticket clerk there refuse to sell me a CDR to Hunstanton
Bus with a Network Railcard, insisting on selling separate Cambridge to
Lynn and Lynn to Hunstanton tickets. NXEA subsequently sent me a GBP 1
travel voucher to compensate for the 10p overcharge, which seemed very
reasonable.

--
Ben Harris