London Banter - A tale of idiot REOs

"Ian F." wrote in message
...
http://youve-been-cromwelled.org/?p=1079

These people either need retraining or to be reined in. Absolutely
ridiculous.

Ian

--

Job spec for a Souther REO here

https://www.southern.candidata.co.uk...spx?JobID=1371

Location
Metro
Job Sector
Security
Salary (max)
£24000 p.a.
Salary (min)
£22476 p.a.
Reference
001711
Closing Date
18/02/2010

Job Description

35 hours weekly not including Sundays, Early and Late shifts, weekend and
bank holiday working as required

Description

Job Purpose: To work as a member of the Safer Travel Team, in conjunction
with British Transport Police Officers, RPO's and other Southern employees
to deter crime and anti social behaviour. To offer outstanding levels of
customer service to passengers whilst supporting Southern staff as required.
To provide assistance with crowd control and respond to emergencies,
providing assistance as required to the police and other emergency services.
Ensure compliance with the Criminal Law, the Conditions of Carriage and the
railway byelaws by people on the railway, minimising fare evasion and
supporting other team members in their responsibilities. Act as an
authorised collector within the Southern Penalty Fare Scheme an issue
tickets to travel. Issue Penalty Notices for Disorder and Fixed Penalty
Notices in accordance with the law.

Key Role Responsibilities and Accountabilities:

* Conduct highly visible patrols and work proactively to counter public
disorder and deter terrorism and minimise risk to public safety and fare
evasion.
* Deal with byelaw offences, issue Penalty Notices for Disorder and
Fixed Penalty Notices in appropriate cases, to reduce criminal and
anti-social behaviour on trains and stations.
* Respond to major incidents and emergencies to assist the police,
providing customer care assistance.
* Proactively respond to rail incidents to ensure public safety and
support emergency services.
* Undertake minor crime investigations, including taking crime reports,
short statements, seizing and preserving of evidence, submit written
statements and attend court to support prosecutions.
* Support joint Police/Immigration/Customs/Railway anti-crime
initiatives to help reduce anti-social behaviour and crime.
* Work in plain clothes or uniform as required and carry out covert
surveillance to support Southern, BTP or Police initiatives.
* Gather crime and anti-social behaviour intelligence where appropriate
to pass to the appropriate department or agency to support prosecutions.
* Ensure current knowledge of Southern cash regulations and all rules,
notices, retail circulars, security threat level and publications to
maintain compliance.
* Respond to customer enquiries and issue tickets and excess fares to
customers not liable to be issued with a Penalty Fare to help exceed
customer service and improving customers' journey experience.
* Report offenders using MG11 procedure where necessary which could lead
to successful prosecution of fare evaders.
* Work responsibly for your safety and the safety of others to minimise
risk while at work.
* Carry out general duties as required.

Mandatory Requirements:

Educated to a good standard

Be able to pass British Transport Police vetting process

Personal Attributes:

* Resilience - maintains effective work behaviour and professionalism
and able to make sound decisions in the face of setbacks or pressure.
Remains calm, stable and in control.
* Customer Service Orientation - quickly builds rapport and easily
establishes relationships with customers.
* Oral Communication - Speaks clearly and fluently and in a compelling
manner to both individuals and groups, holds others attention when speaking.
Confidence with presentations to groups of people.
* Written Communication - Writes in a clear and concise manner, able to
produce complex and detailed reports that will stand as evidence in a court
of law.
* Flexibility - successfully adapts to changing demands, conditions and
scenarios.
* Problem Solving and Analysis - analyses issues and breaks them down
into component parts. Makes systematic and rational judgements based on
relevant information.
* Persuasiveness - influences, convinces or impresses others in a way
that results in acceptance, agreement or behaviour change. Presents the key
points of an argument persuasively.