wrote in message
...
Took the tube to work this morning. The gate failed to read my card at the
exit gate but because I was walking so fast I was most of the way through
before the gates closed. Anyway , went to the ticket machine and sure
enough
I had a non complete journey fair deducted so I went to the ticket office.
The ****** in their , after chatting to his mate for 2 minutes and
deigning
to serve me, tried to convince me that the 6 quid the gate had taken off
was actually the balance on my card before I entered the system and he
then took ANOTHER amount off for the journey I'd just done. Since I knew
how
much I had on there as I'd topped it up only 50 minutes earlier I knew the
**** was lying and made a big bloody fuss until he refunded me the 6 quid.

Now I've seen this guy before working there months ago so he's not new
and it clearly said "CHARGE" on his screen next to the 6 quid so quite
obviously he was attempting to defraud me. Should I report him to his
station
manager? Has anyone else come across this sort of thing?

B2003


Irrespective of fraud and spelling mistakes, actually, if you had taken an
extra second to make sure the doddery old Oyster card reader had woken up,
there would have been no problem. A case of more haste less speed, (or a tap
in time saves nine)!

MaxB

On Tue, 14 Sep 2010 19:29:47 +0100
"Batman55" wrote:
Irrespective of fraud and spelling mistakes, actually, if you had taken an
extra second to make sure the doddery old Oyster card reader had woken up,
there would have been no problem. A case of more haste less speed, (or a tap
in time saves nine)!

Yes , mea culpa , but these things happen. What shouldn't happen is an LU
employee deliberately try and rip off a customer.

B2003

wrote in message

On Tue, 14 Sep 2010 19:29:47 +0100
"Batman55" wrote:
Irrespective of fraud and spelling mistakes, actually, if you had
taken an extra second to make sure the doddery old Oyster card
reader had woken up, there would have been no problem. A case of
more haste less speed, (or a tap in time saves nine)!

Yes , mea culpa , but these things happen. What shouldn't happen is
an LU employee deliberately try and rip off a customer.

If you're as aggressive in real life as you are here, is it possible
that you don't bring out the very best from those LU employees who have
the pleasure of serving you?

On 15 Sep, 09:45, wrote:

What shouldn't happen is an LU employee deliberately try and rip off a customer.

Whilst I accept what you say about the perceived rip off, I am trying
to fathom out just what benefit the ticket office
clerk (starts with a C but so much nicer) could have gained from this
"fraud". It would be next to impossible for him to pocket the cash
without a defecit on his balance. I don't think even you would believe
that there is any instruction issued to staff to deliberately defraud
passengers in this way. If there were, do you think that the staff
would do this without whistleblowing in the current climate ?

To be "fair", is sounds to me like two people may have wound each
other up.


Richard

On Wed, 15 Sep 2010 04:42:30 -0700 (PDT)
Fat richard wrote:
Whilst I accept what you say about the perceived rip off, I am trying
to fathom out just what benefit the ticket office
clerk (starts with a C but so much nicer) could have gained from this
"fraud". It would be next to impossible for him to pocket the cash
without a defecit on his balance. I don't think even you would believe
that there is any instruction issued to staff to deliberately defraud
passengers in this way. If there were, do you think that the staff
would do this without whistleblowing in the current climate ?

No idea. I thought it rather odd which is why I mentioned it here.

To be "fair", is sounds to me like two people may have wound each
other up.

Maybe. He did keep me waiting for a long time while he chatted to his colleague
about foorball so perhaps I wasn't as genial as I could have been when he
finally decided to do his job.

B2003