HConn Service Curtailed - Leaving Passengers Stranded
 

Despite numerous emails to First Great Western and Network Rail the
chaotic situation at Hayes and Harlington prevails - nay - was
actually worse on Sunday evening (4-Sep-2011), all day Monday, and
most of Tuesday.

====

On Sunday afternoon / evening (4-9-2011), signalling problems at
Airport Junction and ensured the curtailment of Heathrow Connect
services into/out of the Airport (cable theft?)

* the Heathrow Connect was dumping passengers (many with luggage) on
bay platform 5 with instructions - clearly displayed on the dot matrix
signs for platform 4 that they should get to Heathrow on the 140 bus
AT THEIR OWN EXPENSE; passengers had already paid over £6 to go from
H&H to LHR for tickets which they couldn't use.

* no arrangements had been made with Metroline to accept HConn tickets
on the 140 to Heathrow

* in the evenings of the said days there no FGW / HConn / BAA customer
contact staff on duty at Hayes & Harlington

* automated announcements were still being made that the HConn for
Paddington would arrive from LHR and depart from H&H from platform 4
when this part was in fact cancelled

* the dot matrix display on platform 4 was still being used for the
HConn service from LHR when this part was cancelled

* the dot matrix display for bay platform 5 was not being used, which
is where HConn was being terminated at, and departing from

* the Departure t.v. screens in the old foyer on the bridge (locked)
was showing that all HConn trans from H&H to Paddington were cancelled
when they were actually running but departing from platform 5.

http://www.flickr.com/photos/chrisjb...7627384806727/

====

Issues of concern about the mismanagement of Hayes & Harlington and
the disruptions caused at the weekend, remain ignored from FGW,
Network Rail and BAA (who own HConn).

The mind boggles ...

HConn Service Curtailed - Leaving Passengers Stranded
 

"CJB" wrote:
[...]
On Sunday afternoon / evening (4-9-2011), signalling problems at
Airport Junction and ensured the curtailment of Heathrow Connect
services into/out of the Airport (cable theft?)

* the Heathrow Connect was dumping passengers (many with luggage) on
bay platform 5 with instructions - clearly displayed on the dot matrix
signs for platform 4 that they should get to Heathrow on the 140 bus
AT THEIR OWN EXPENSE; passengers had already paid over £6 to go from
HE&H to LHR for tickets which they couldn't use.

* no arrangements had been made with Metroline to accept HConn tickets
on the 140 to Heathrow

Genuine question - do you know for certain that no arrangements were made to
pass HC tickets on the 140 bus? You confidently assert this was the case,
but don't provide anything in the above post to back that up - did you ask a
bus driver, for instance?

HConn Service Curtailed - Leaving Passengers Stranded
 

On Sep 8, 3:34*pm, "Mizter T" wrote:
"CJB" wrote:
[...]
On Sunday afternoon / evening (4-9-2011), signalling problems at
Airport Junction and ensured the curtailment of Heathrow Connect
services into/out of the Airport (cable theft?)

* the Heathrow Connect was dumping passengers (many with luggage) on
bay platform 5 with instructions - clearly displayed on the dot matrix
signs for platform 4 that they should get to Heathrow on the 140 bus
AT THEIR OWN EXPENSE; passengers had already paid over £6 to go from
HE&H to LHR for tickets which they couldn't use.

* no arrangements had been made with Metroline to accept HConn tickets
on the 140 to Heathrow

Genuine question - do you know for certain that no arrangements were made to
pass HC tickets on the 140 bus? You confidently assert this was the case,
but don't provide anything in the above post to back that up - did you ask a
bus driver, for instance?

I do KNOW that this was the situation because the dot matrix signs
specifically stated this, AND the t.v. screens in the foyer also
stated this.

http://www.flickr.com/photos/chrisjb...57627384806727

"Customers at there [sic.] own expense [may catch the 140 bus to
Heathrow from outside the station]"

Then when I caught the 140 to go home, passengers for Heathrow - some
with heavy luggage - had to pay for the journey.

CJB.

HConn Service Curtailed - Leaving Passengers Stranded
 

CJB wrote on 08 September 2011 13:21:34 ...
Despite numerous emails to First Great Western and Network Rail the
chaotic situation at Hayes and Harlington prevails - nay - was
actually worse on Sunday evening (4-Sep-2011), all day Monday, and
most of Tuesday.

[snip]

Issues of concern about the mismanagement of Hayes& Harlington and
the disruptions caused at the weekend, remain ignored from FGW,
Network Rail and BAA (who own HConn).

You might like to alert London TravelWatch to this appalling service in
view of the lack of reaction from other companies.
http://www.londontravelwatch.org.uk/...ial_complaints
--
Richard J.
(to email me, swap 'uk' and 'yon' in address)

HConn Service Curtailed - Leaving Passengers Stranded
 

In article ,
(Richard J.) wrote:

CJB wrote on 08 September 2011 13:21:34 ...
Despite numerous emails to First Great Western and Network Rail the
chaotic situation at Hayes and Harlington prevails - nay - was
actually worse on Sunday evening (4-Sep-2011), all day Monday, and
most of Tuesday.

[snip]

Issues of concern about the mismanagement of Hayes& Harlington and
the disruptions caused at the weekend, remain ignored from FGW,
Network Rail and BAA (who own HConn).

You might like to alert London TravelWatch to this appalling service
in view of the lack of reaction from other companies.
http://www.londontravelwatch.org.uk/...ial_complaints

Don't you have to complain to HConn first?

--
Colin Rosenstiel

HConn Service Curtailed - Leaving Passengers Stranded
 

On Thu, 8 Sep 2011 11:06:20 -0700 (PDT), CJB
wrote:

On Sep 8, 3:34*pm, "Mizter T" wrote:
"CJB" wrote:
[...]
On Sunday afternoon / evening (4-9-2011), signalling problems at
Airport Junction and ensured the curtailment of Heathrow Connect
services into/out of the Airport (cable theft?)

* the Heathrow Connect was dumping passengers (many with luggage) on
bay platform 5 with instructions - clearly displayed on the dot matrix
signs for platform 4 that they should get to Heathrow on the 140 bus
AT THEIR OWN EXPENSE; passengers had already paid over £6 to go from
HE&H to LHR for tickets which they couldn't use.

* no arrangements had been made with Metroline to accept HConn tickets
on the 140 to Heathrow

Have Metroline got the authority to do so anyway ? I would have
thought that the arrangements would have to be made with TfL and if so
might not be limited only to the 140 which probably could not by
itself provide an adequate alternative.
snip

HConn Service Curtailed - Leaving Passengers Stranded
 

On Sep 8, 11:55*pm, Charles Ellson wrote:

Have Metroline got the authority to do so anyway ? I would have
thought that the arrangements would have to be made with TfL and if so
might not be limited only to the 140 which probably could not by
itself provide an adequate alternative.

There may be a standing arrangement with TfL. There seems to be for
passing passengers on the Victoria Line at the mere whiff of
disruption on the MK-East Croydon via Kenny O service.

I would indeed assume it would have to go via TfL as they have revenue
risk.

Neil

HConn Service Curtailed - Leaving Passengers Stranded
 

On Sep 8, 10:05*pm, "Richard J." wrote:
CJB wrote on 08 September 2011 13:21:34 ...

Despite numerous emails to First Great Western and Network Rail the
chaotic situation at Hayes and Harlington prevails - nay - was
actually worse on Sunday evening (4-Sep-2011), all day Monday, and
most of Tuesday.

* [snip]

Issues of concern about the mismanagement of Hayes& *Harlington and
the disruptions caused at the weekend, remain ignored from FGW,
Network Rail and BAA (who own HConn).

You might like to alert London TravelWatch to this appalling service in
view of the lack of reaction from other companies.http://www.londontravelwatch.org.uk/...ial_complaints
--
Richard J.
(to email me, swap 'uk' and 'yon' in address)

Thank you - I have done so, and its also its on FixMyTrain.com

But BAA never respond to complaints either from airline passengers,
HEX / HConn passengers or local residents (about noise, pollution,
etc.).

CJB.

HConn Service Curtailed - Leaving Passengers Stranded
 

CJB wrote on 09 September 2011 19:24:32 ...
On Sep 8, 10:05 pm, "Richard wrote:
wrote on 08 September 2011 13:21:34 ...

Despite numerous emails to First Great Western and Network Rail the
chaotic situation at Hayes and Harlington prevails - nay - was
actually worse on Sunday evening (4-Sep-2011), all day Monday, and
most of Tuesday.

[snip]

Issues of concern about the mismanagement of Hayes& Harlington and
the disruptions caused at the weekend, remain ignored from FGW,
Network Rail and BAA (who own HConn).

You might like to alert London TravelWatch to this appalling service in
view of the lack of reaction from other companies.
http://www.londontravelwatch.org.uk/...ial_complaints

Thank you - I have done so, and its also its on FixMyTrain.com

But BAA never respond to complaints either from airline passengers,
HEX / HConn passengers or local residents (about noise, pollution,
etc.).

Not true. They always reply to me on noise matters. If you switch off
Rant Mode, it might help.
--
Richard J.
(to email me, swap 'uk' and 'yon' in address)

HConn Service Curtailed - Leaving Passengers Stranded
 

"Mizter T" wrote in message
...

"CJB" wrote:
[...]
On Sunday afternoon / evening (4-9-2011), signalling problems at
Airport Junction and ensured the curtailment of Heathrow Connect
services into/out of the Airport (cable theft?)

* the Heathrow Connect was dumping passengers (many with luggage) on
bay platform 5 with instructions - clearly displayed on the dot matrix
signs for platform 4 that they should get to Heathrow on the 140 bus
AT THEIR OWN EXPENSE; passengers had already paid over £6 to go from
HE&H to LHR for tickets which they couldn't use.

* no arrangements had been made with Metroline to accept HConn tickets
on the 140 to Heathrow

Genuine question - do you know for certain that no arrangements were made
to pass HC tickets on the 140 bus? You confidently assert this was the
case, but don't provide anything in the above post to back that up - did
you ask a bus driver, for instance?

Connect tickets were not being accepted on the 140 bus although they were
being accepted on HEX.
Bit of a detour to go from Hayes via Paddington though.

John