Why are some fares defined and others not?
 

Due to Southern cancellations used Tulse Hill rather than my normal Streatham Hill, from Canary Wharf, via Canada Water. Asked for a refund after being charged £2.00 exiting Tulse Hill and TfL Oystercard operator told me this was only a goodwill gesture and would not longer happen again. Seems the fare is defined to Streatham Hill but not to Tulse Hill, so you get charged at the latter. Since I haven't gone outside my zones 2 and 3 I don't understand the charge.

Any seggestions?,
Martin J

Why are some fares defined and others not?
 

"martin j" wrote in message
...
Due to Southern cancellations used Tulse Hill rather than my normal
Streatham Hill, from Canary Wharf, via Canada Water. Asked for a refund
after being charged £2.00 exiting Tulse Hill and TfL Oystercard operator
told me this was only a goodwill gesture and would not longer happen
again. Seems the fare is defined to Streatham Hill but not to Tulse Hill,
so you get charged at the latter. Since I haven't gone outside my zones 2
and 3 I don't understand the charge.

I think what they meant was that there isn't a fare defined to Tulse Hill
that avoids zone 1 by changing (using the routeing validator) at Canada
Water.

Canary Wharf to Streatham does have two fares defined - so you must normally
be using the pink routing validator?

This is a commonly reported feature - the route validators do not work for
every possible A-B pair, only those that have been deemed likely to be used.

The solution must be a means of formally proposing that a new 'not Z1' fare
be created which needs a routeing validator touch somewhere.

Paul S

Why are some fares defined and others not?
 

On Thursday, 24 May 2012 19:22:48 UTC+1, martin j wrote:
Due to Southern cancellations used Tulse Hill rather than my normal Streatham Hill, from Canary Wharf, via Canada Water. Asked for a refund after being charged £2.00 exiting Tulse Hill and TfL Oystercard operator told me this was only a goodwill gesture and would not longer happen again. Seems the fare is defined to Streatham Hill but not to Tulse Hill, so you get charged at the latter. Since I haven't gone outside my zones 2 and 3 I don't understand the charge.

Any seggestions?,
Martin J

Thanks all, I suppose if I had time, which I didn't in this case, I could try and exit and re-entry at Crystal Place, but its a long way up to the exit from either set of platforms

Why are some fares defined and others not?
 

"Paul Corfield" wrote in message
...
On Thu, 24 May 2012 19:56:42 +0100, "Paul Scott"
wrote:


I think what they meant was that there isn't a fare defined to Tulse Hill
that avoids zone 1 by changing (using the routeing validator) at Canada
Water.

Canary Wharf to Streatham does have two fares defined - so you must
normally
be using the pink routing validator?

IHYM Streatham *Hill* as Streatham only has a via Z1 fare.

Yes - that's a basic mistake, should have included Hill there...

Paul S