On Line Charter Claims
 

Has anyone received any vouchers following a claim via the online
charter web site

https://tube.tfl.gov.uk/secure/charter/

I tried about 4 claims late last year, but have just received a voucher
for a claim I did via post after I had used the web site. I note also
the site was unavailable for quite a while, but appears to be back on
line now.

Matthew

--
Matthew P Jones - www.amersham.org.uk
My view of the Metropolitan Line www.metroland.org.uk - actually I like it
Don't reply to it will not be read
You can reply to knap AT Nildram dot co dot uk

On Line Charter Claims
 

On Sun, 25 Jan 2004 15:38:53 +0000, Matthew P Jones
wrote:

Has anyone received any vouchers following a claim via the online
charter web site
https://tube.tfl.gov.uk/secure/charter/

Yes - I've used the site for numerous claims, and I assume (as I don't
keep a record) that most have been refunded as requested.


Cheers,

Jason.

On Line Charter Claims
 

I did half a dozen in November, but a few weeks later got a letter asking
for more information- basically all they had was the date and wanted to know
when and where I got held up and for how long.

I did fill this in on the online form but it obviously doens't work
properly.

I phoned customer services to explain that I did provide that information
but two months later I can't remember exactly what the problem was that day,
and she promised to pass this to the refund team together with my claim
numbers.

However I have heard nothing since, and have had no refunds. Not impressed.


"Jason" wrote in message
...
On Sun, 25 Jan 2004 15:38:53 +0000, Matthew P Jones
wrote:

Has anyone received any vouchers following a claim via the online
charter web site
https://tube.tfl.gov.uk/secure/charter/

Yes - I've used the site for numerous claims, and I assume (as I don't
keep a record) that most have been refunded as requested.


Cheers,

Jason.