Journey Planner loses South Wimbledon Underground Station
 

A bus stop has been closed at South Wimbledon Underground Station.
The journey planner has lost both the bus stop and the Underground
station. e.g.
http://journeyplanner.tfl.gov.uk/bcl...anguage=en&ses
sionID=0&type_origin=stop&name_origin=MORDEN&type_ destination=stop&name_
destination=SOUTH%20WIMBLEDON%20UNDERGROUND%20STAT ION results in a
report starting:
TfL Journey Planner

Date: 10.04.13
Departure 19:45

From: Morden
To: South Wimbledon Underground Station
Restrictions: max. walking distance set to 40 minutes



Option 1:


19:43 From Morden Station
Take Bus 93 towards Putney Bridge to Merton Road
Buses every: 9 minutes
Max journey time:14 minutes.
From Merton Road

Walk to South Wimbledon, South Wimbledon Underground Station.Walk
Transfer time: 4 minutes


20:01 arrival at South Wimbledon, South Wimbledon Underground Station

Max. Journey Time: 00:18; Interchanges: 0

The actual journey time between Morden and South Wimbledon is 2.5'
Northbound and 3.5' Southbound on the Northern Line. (I had actually
been looking for a journey time between South Wimbledon and a Tufnell
Park postcode. The suggested journey started with 1 19' walk to Colliers
Wood. ;)

The graphic version is at http://journeyplanner.tfl.gov.uk/user/XSLT_TR
IP_REQUEST2?language=en&sessionID=0&itdDate=201304 11&type_origin=stop&na
me_origin=MORDEN&type_destination=stop&name_destin ation=SOUTH%20WIMBLEDO
N%20UNDERGROUND%20STATION

I spoke to LU customer Services about 18.30. I was impressed the agent
had reported the problem for another customer at 14.00

A similar problem happened for Tufnell Park on 20130310.
TfL closed the problem reference with a false report that they had sent
me an explanation.

I also chased another report from 20130225. TfL had supplied me with a
problem reference, but had marked it "customer needs no reply". It seems
I had asked for a reference number, but had not asked for a reply.

TfL continues to use automatic voice recognition call routing. (aka
natural language). It does not work for me. (I prefer menu hell ;)
e.g. If I ask for London Underground Customer Services, it says and does
route me to Travel Information.
If I ask for Underground Customer Services, it says it routes me to
London Underground Customer Services, but actually routes me to
Travel Information. [Travel Information staff can't give a reference
number for TfL to get back to the customer.]

Fortunately, Travel Information staff can now transfer calls.
When the system was introduced, just before the Olympics, the only call
routing mechanism was natural language.
--
Walter Briscoe