On 13/02/2015 6:23 AM, Roland Perry wrote:

"If you touch in on a yellow card reader to make a journey and
then decide you don't want to make it or you can't because of
service disruption and touch out again to exit your Oyster card
will be charged. We apply charges to discourage fare evasion.
However, you may be able to get a refund if this happens."

The burden here is far too much on the innocent traveller.

The alternative is for the gateline assistant to let everyone out
*without* touching out, and then go to the Ticket Office to get the
touch *in* cancelled...except that's not an option at Waterloo because
SWT don't "do" Oyster at Ticket Offices, and even if they did, you'd
have missed half a dozen trains by the time you got to the front of the
queue. (Possibly a slight exaggeration).

A Ticket Office is unable to resolve a "double touch" where an OSI is
involved, as they can only cancel the last *exit* touch. So if you were
travelling Piccadilly Circus - Waterloo (LU) - Waterloo (NR) -
Wimbledon and such a situation occurred, the exit touch at Waterloo (NR)
would have to be cancelled, and then you'd have to go back down to the
Underground station and touch *out* again to close the journey
properly...assuming you were still within the maximum journey time.

Or you just wait 'til the following day and go to the Oyster website
(assuming your card is registered) or phone the Helpdesk and they'll
sort it out for you with significantly less faffing around...

Cheers,

Barry

In message , at 22:43:23 on Fri, 13
Feb 2015, Barry Salter remarked:
On 13/02/2015 6:23 AM, Roland Perry wrote:

"If you touch in on a yellow card reader to make a journey and
then decide you don't want to make it or you can't because of
service disruption and touch out again to exit your Oyster card
will be charged. We apply charges to discourage fare evasion.
However, you may be able to get a refund if this happens."

The burden here is far too much on the innocent traveller.

The alternative is for the gateline assistant to let everyone out
*without* touching out, and then go to the Ticket Office to get the
touch *in* cancelled...except that's not an option at Waterloo because
SWT don't "do" Oyster at Ticket Offices,

What if the traveller was using Contactless - can the SWT ticket offices
deal with hiccups then?

and even if they did, you'd have missed half a dozen trains by the time
you got to the front of the queue. (Possibly a slight exaggeration).

A Ticket Office is unable to resolve a "double touch" where an OSI is
involved, as they can only cancel the last *exit* touch. So if you were
travelling Piccadilly Circus - Waterloo (LU) - Waterloo (NR) -
Wimbledon and such a situation occurred, the exit touch at Waterloo
(NR) would have to be cancelled, and then you'd have to go back down to
the Underground station and touch *out* again to close the journey
properly...

Would that require you to find someone to let you back airside in order
to come back with a touch-out? I'd be reluctant to touch-in, in case it
triggered yet another layer of problems.

assuming you were still within the maximum journey time.

Given that the exercise started when SWT cancelled a train, would Delay
Repay allow you to add the time queuing at the ticket office to the
overall journey delay?

Or you just wait 'til the following day and go to the Oyster website
(assuming your card is registered) or phone the Helpdesk and they'll
sort it out for you with significantly less faffing around...

What a performance! Just because SWT was a driver short.
--
Roland Perry

On 14/02/2015 8:38 AM, Roland Perry wrote:
In message , at 22:43:23 on Fri, 13
Feb 2015, Barry Salter remarked:
On 13/02/2015 6:23 AM, Roland Perry wrote:

What if the traveller was using Contactless - can the SWT ticket offices
deal with hiccups then?

Contactless issues are a Helpdesk job, unfortunately.


Would that require you to find someone to let you back airside in order
to come back with a touch-out? I'd be reluctant to touch-in, in case it
triggered yet another layer of problems.

Depends on how the gateline's laid out, and how busy it is. You may just
be able to lean over from an adjacent gate and do it yourself.

assuming you were still within the maximum journey time.

Given that the exercise started when SWT cancelled a train, would Delay
Repay allow you to add the time queuing at the ticket office to the
overall journey delay?

SWT still work on the "old" Passenger Charter system, rather than Delay
Repay, so probably...Point's moot anyway, given they don't do Oyster.

Or you just wait 'til the following day and go to the Oyster website
(assuming your card is registered) or phone the Helpdesk and they'll
sort it out for you with significantly less faffing around...

What a performance! Just because SWT was a driver short.

Yup...But TfL will still you that Oyster/Contactless are so much more
"convenient" for passengers than paper tickets...

On Sat, Feb 14, 2015 at 02:58:40PM +0000, Barry Salter wrote:
On 14/02/2015 8:38 AM, Roland Perry wrote:
What a performance! Just because SWT was a driver short.
Yup...But TfL will still you that Oyster/Contactless are so much more
"convenient" for passengers than paper tickets...

To be fair they *are* more convenient if you assume that there are no
systematic errors. And this is a common assumption amongst employees of
companies that have complex customer-facing systems - it's far too easy
to think that it's the user's fault for doing something wrong when the
real problem is that the system is too complex for the user to have a
hope in hell of getting everything right.

--
David Cantrell | Minister for Arbitrary Justice

Good advice is always certain to be ignored,
but that's no reason not to give it -- Agatha Christie

On 13/02/2015 22:43, Barry Salter wrote:

Or you just wait 'til the following day and go to the Oyster website
(assuming your card is registered) or phone the Helpdesk and they'll
sort it out for you with significantly less faffing around...

Has the Oyster telephone Helpline improved recently? I ask because my
only experiences of using it (a couple of years ago) involved hanging on
the phone for at between 20 and 30 minutes each time. Had I not been
using my included minutes on the phone this would have completely
negated the value that I eventually got restored to my Oyster card.


--
Clive Page

In article , (Clive Page)
wrote:

On 13/02/2015 22:43, Barry Salter wrote:

Or you just wait 'til the following day and go to the Oyster website
(assuming your card is registered) or phone the Helpdesk and they'll
sort it out for you with significantly less faffing around...

Has the Oyster telephone Helpline improved recently? I ask because
my only experiences of using it (a couple of years ago) involved
hanging on the phone for at between 20 and 30 minutes each time. Had
I not been using my included minutes on the phone this would have
completely negated the value that I eventually got restored to my
Oyster card.

The last time I called it was much better than that and resolved some long
standing issues.

--
Colin Rosenstiel

On Sat, Feb 14, 2015 at 10:05:19PM +0000, Clive Page wrote:
On 13/02/2015 22:43, Barry Salter wrote:
Or you just wait 'til the following day and go to the Oyster website
(assuming your card is registered) or phone the Helpdesk and they'll
sort it out for you with significantly less faffing around...
Has the Oyster telephone Helpline improved recently?

Top tip:

--
David Cantrell | top google result for "internet beard fetish club"

I don't do .INI, .BAT, or .SYS files. I don't assign apps to files.
I don't configure peripherals or networks before using them. I have
a computer to do all that. I have a Macintosh, not a hobby.
-- Fritz Anderson