On 14/02/2015 8:38 AM, Roland Perry wrote:
In message , at 22:43:23 on Fri, 13
Feb 2015, Barry Salter remarked:
On 13/02/2015 6:23 AM, Roland Perry wrote:

What if the traveller was using Contactless - can the SWT ticket offices
deal with hiccups then?

Contactless issues are a Helpdesk job, unfortunately.


Would that require you to find someone to let you back airside in order
to come back with a touch-out? I'd be reluctant to touch-in, in case it
triggered yet another layer of problems.

Depends on how the gateline's laid out, and how busy it is. You may just
be able to lean over from an adjacent gate and do it yourself.

assuming you were still within the maximum journey time.

Given that the exercise started when SWT cancelled a train, would Delay
Repay allow you to add the time queuing at the ticket office to the
overall journey delay?

SWT still work on the "old" Passenger Charter system, rather than Delay
Repay, so probably...Point's moot anyway, given they don't do Oyster.

Or you just wait 'til the following day and go to the Oyster website
(assuming your card is registered) or phone the Helpdesk and they'll
sort it out for you with significantly less faffing around...

What a performance! Just because SWT was a driver short.

Yup...But TfL will still you that Oyster/Contactless are so much more
"convenient" for passengers than paper tickets...

On Sat, Feb 14, 2015 at 02:58:40PM +0000, Barry Salter wrote:
On 14/02/2015 8:38 AM, Roland Perry wrote:
What a performance! Just because SWT was a driver short.
Yup...But TfL will still you that Oyster/Contactless are so much more
"convenient" for passengers than paper tickets...

To be fair they *are* more convenient if you assume that there are no
systematic errors. And this is a common assumption amongst employees of
companies that have complex customer-facing systems - it's far too easy
to think that it's the user's fault for doing something wrong when the
real problem is that the system is too complex for the user to have a
hope in hell of getting everything right.

--
David Cantrell | Minister for Arbitrary Justice

Good advice is always certain to be ignored,
but that's no reason not to give it -- Agatha Christie