On Thursday, 12 February 2015 12:55:23 UTC, David Cantrell wrote:
I've found another way in which Oyster incorrectly charges people too
much.

On Tuesday evening I touched in and got on a train at Waterloo. A few
minutes later we were told that there was no driver. So I got off,
touched out, found the next train on the departures board, touched in,
and travelled.

The result - I was charged for entering and exiting at Waterloo, and
then charged again for my actual journey.

Now, I've emailed the helpline and I'm sure I'll get a refund in a few
days, but most people aren't aware of how error-prone Oyster is and
consequently that they should check their journey history. I wonder how
much TfL and SWT made from that train full of people going nowhere.

--
David Cantrell | Godless Liberal Elitist

Only some sort of ghastly dehumanised moron would want to get
rid of Routemasters
-- Ken Livingstone, four years before he got rid of 'em

Happens all the time at Paddington. Pax. touch in at platform 12 for the Heathrow Connect. But frequently in the late evening the HConn comes into another platform. So pax. then have to touch out - or worse are allowed through the gates by obliging staff - only to touch in again at say 10. I understand that this incurrs a penalty charge. CJB.

On 2015-02-24 18:21:23 +0000, CJB said:

Happens all the time at Paddington. Pax. touch in at platform 12 for
the Heathrow Connect. But frequently in the late evening the HConn
comes into another platform. So pax. then have to touch out - or worse
are allowed through the gates by obliging staff - only to touch in
again at say 10. I understand that this incurrs a penalty charge. CJB.

Is this a platform alteration, or just not on the displays until it
arrives? If the latter, the passengers trying to "jump the gun" have
only themselves to blame.

Neil
--
Neil Williams
Put my first name before the @ to reply.

Looking at the layout of Paddington station on the National Rail website, if you are "airside" on platform 12 then you can switch to any of platforms 10-14 without passing through any ticket barriers. I can't comment on how clearly such routes are signposted.

On Wed, Feb 25, 2015 at 04:38:15AM -0800, Steve Lewis wrote:

Looking at the layout of Paddington station on the National Rail website, i=
f you are "airside" on platform 12 then you can switch to any of platforms =
10-14 without passing through any ticket barriers. I can't comment on how c=
learly such routes are signposted.

I could have done the same at Waterloo in the incident that started this
thread, if I knew what platform I wanted to change to. However, I needed
to leave the gated area to see the departure boards.

--
David Cantrell | Enforcer, South London Linguistic Massive

Sobol's Law of Telecom Utilities:
Telcos are malicious; cablecos are simply clueless.