WAGN 'refusal' to give performance discounts
 

I'm curious what the policy is at joint National Rail and Underground
stations concerning TOC performance discounts.

Walthamstow Central in a WAGN and Underground interchange station.
The WAGN section of station has the bulk of ticket selling space (some
four windows and seven ticket machines), whilst the Underground
section consists of a single window which is often closed.

Anecdotal evidence from staff at a WAGN-only station nearby suggests
that the bulk of ticket sales at Walthamstow Central are for people
intending to use Underground services rather than WAGN services.

Therefore, apparently WAGN staff at Walthamstow Central generally
refuse to apply the un-met performance discount to season ticket sales
- currently 5% on West Anglia inner services - unless they see
specific evidence of a WAGN via Liverpool Street route as they "know"
(how?) that the bulk of ticket purchases will not involve a WAGN
journey.

Can they do this? Surely they can't have it both ways - get whatever
revenue benefit they get as ticket sellers, but refuse to allow
permformance discounts?

There are numerouns other joint National Rail and Underground stations
where this could happen. What happens elsewhere?


Cheers,

Jason.

WAGN 'refusal' to give performance discounts
 

WAGN is a total cowboy outfit so none of what you write is a surprise. I had
cause to cross swords with them about running a train which was scheduled to
stop at my local station but didn't and took me somewhere I didn't want to go.
Their attitude was "The train ran, so we don't owe you a bean".

It therefore gives me the greatest pleasure to tell you they're ******s who
couldn't organise a bunk up in a brothel!