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Old May 23rd 04, 07:06 AM posted to uk.transport.london
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Default Customer Charter Refunds

Neil Williams wrote:
On Sat, 22 May 2004 17:40:56 +0100, "SJCWHUK"
wrote:


If Oyster card catches fraudulent claimants what should happen to them?



How about being *really* clever, and automatically paying refunds
based on Oyster usage? Journeys could be "tagged" as delayed, and
credited back as Prepay on the next use of the card.

Neil

But how would you figure out which journeys were delayed?

Brad
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Old May 23rd 04, 07:23 AM posted to uk.transport.london
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Default Customer Charter Refunds

On Sun, 23 May 2004 07:06:46 +0000 (UTC), TheOneKEA
wrote:

But how would you figure out which journeys were delayed?


Does LUL not have a TRUST equivalent to log such things? I guess
you'd also need some coding to identify likely routes/trains used.

Thinking about it - it may be a bit of an undertaking!

Neil

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Old May 27th 04, 03:45 PM posted to uk.transport.london
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Default Customer Charter Refunds

On Sun, 23 May 2004 07:06:46 +0000 (UTC), TheOneKEA
wrote:

But how would you figure out which journeys were delayed?


Record entrance location and time and then match with exit location
and time?

So everyone would sit on the platforms for 15 minutes each way to get
refunded travel! ;-)


Cheers,

Jason.
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