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#1
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Oyster communication failure
I've been using my oyster card quite merrily this week until today. This
morning, I swiped the card on a bus and it didn't register. The driver waved me through and I thought it was a faulty machine. Going home from work this evening, I swiped it again on the bus and it still wouldn't register. I thought another faulty machine until the driver called me back. This time I looked at the LCD display and it showed 'Communication Failure'. Try as I might, I couldn't get the card to register. I knew there was credit on my pre-pay card so I couldn't work out what was wrong. I managed to test my oyster card at a ticket stop and they confirmed that my card had died. They told me I had to take it to the Oval to get it swapped. My questions is: Why did the second bus driver talk to my as if I was scum ? I'm not intentionally out to defraud the system. I tried to explain to him that the card was working as far as I know. Why do oyster cards die ? I've looked after it, not sat on it, the card itself still looks pristine. I've had it for about 5 months. How am I going to get to work tomorrow ? I've read on the oyster site that you can take the card to any tube station for a replacement. But living in South London, there aren't any. I can by pay cash to get to work and then get it swapped at a tube station in the City but will the card be functional straight away so I can use it for the trip home ? Will they be able to transfer the credit I had onto it ? Thanks |
#2
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Oyster communication failure
?uzzled wrote: I've been using my oyster card quite merrily this week until today. This morning, I swiped the card on a bus and it didn't register. The driver waved me through and I thought it was a faulty machine. Going home from work this evening, I swiped it again on the bus and it still wouldn't register. I thought another faulty machine until the driver called me back. This time I looked at the LCD display and it showed 'Communication Failure'. Try as I might, I couldn't get the card to register. I knew there was credit on my pre-pay card so I couldn't work out what was wrong. I managed to test my oyster card at a ticket stop and they confirmed that my card had died. They told me I had to take it to the Oval to get it swapped. My questions is: Why did the second bus driver talk to my as if I was scum ? I'm not intentionally out to defraud the system. I tried to explain to him that the card was working as far as I know. Why do oyster cards die ? I've looked after it, not sat on it, the card itself still looks pristine. I've had it for about 5 months. How am I going to get to work tomorrow ? I've read on the oyster site that you can take the card to any tube station for a replacement. But living in South London, there aren't any. I can by pay cash to get to work and then get it swapped at a tube station in the City but will the card be functional straight away so I can use it for the trip home ? Will they be able to transfer the credit I had onto it ? Thanks No answer to your question I'm afraid but of course if you abuse staff on the buses or the Underground you will be prosecuted. Does make me wonder sometimes if staff are deliberately abusive knowing that they have this immunity. Kevin |
#3
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Oyster communication failure
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#4
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Oyster communication failure
Just wonder why the same behaviour expected of the public isn't
expected from the staff. Kevin |
#5
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Oyster communication failure
wrote in message oups.com... Just wonder why the same behaviour expected of the public isn't expected from the staff. Kevin Agreed. Working in a support environment, we constantly have to attend customer service training courses. I don't see why bus drivers can't do the same. Surely, we the paying public, pay their wages with our fares, or is London Transport that heavily subsidised that they can say stuff the passengers ? Weren't there figures out a while back saying complaint on the buses were at an all time record high ? |
#6
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Oyster communication failure
"?uzzled" wrote in message
... Weren't there figures out a while back saying complaint on the buses were at an all time record high ? Bus drivers are, beyond a doubt, the single most objectionable people working in transport today - if there are any nice ones, I for one have never met them. They are, to a man, crass and pig-ignorant, appalling drivers and lacking in even the most basic social and interpersonal skills. If only they would take as their example some of the terrific station staff working at tube stations - particularly, in my experience, on the District Line - who are tireless in their desire to assist even the dimmest tourist. I envy their patience. Ian |
#8
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Oyster communication failure
"David Cantrell" wrote in message ... No answer to your question I'm afraid but of course if you abuse staff on the buses or the Underground you will be prosecuted. Good thing that there's no indication that the OP abused them then. -- I'm very civilised. I was in a shirt and tie at the time. It wasn't as if I looked like an urban youth, out to cause the bus driver grief. |
#9
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Oyster communication failure
On Sun, 3 Jul 2005 19:51:03 +0100, "?uzzled" said:
I'm very civilised. I was in a shirt and tie at the time. Some of the worst people out there wear shirt and tie! -- David Cantrell | http://www.cantrell.org.uk/david |
#10
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Oyster communication failure
"David Cantrell" wrote in message news On Sun, 3 Jul 2005 19:51:03 +0100, "?uzzled" said: I'm very civilised. I was in a shirt and tie at the time. Some of the worst people out there wear shirt and tie! You've met my boss then ? |
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