Lost Oystercard and getting a refund
My girlfriend managed to lose her Annual oystercard in December. I reported it stolen and her replacement one arrived six days later. In that period she used £29 on a prepay Oyster. I kept the log history receipts and sent them to LU for a refund. Heard nothing and that was 6 weeks ago. Since then I have read on an external / blog site that they will only reimburse if the replacement takes longer than the six days to arrive. Has anyone any experience of this ? I remember with paper annual's they would do a replacement at your home station. Any comments. |
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