wrote:
Peter Frimberley wrote:


Why don't you just register for auto-topup and avoid the problem
altogether?

I don't believe it works.

Since you appear not to have used it, how can you tell? I use it and it
works.

--
Richard J.
(to e-mail me, swap uk and yon in address)

wrote in message
oups.com...

I don't believe it works.

Believe! It works fine - never had a problem.

I've tried various online things so far
(buying a new ticket, buying new credit...) and none of them have
worked.

You must be doing it wrong.

Station staff have told me they often don't and not to bother
with Oyster online.

They are idiots.

Ian

Ian F. wrote:


You must be doing it wrong.



How on earth do you know that? No system is infallible.

This is what I did: my Oyster card is registered. I used the Oyster
website and asked it to add some credit to my card. I selected my local
station. All this was confirmed. After the usual period (something like
a week) when I had swiped the card at my station twice every day, I
received the email from Oyster that says that for some reason the
increase in credit failed to take effect.

I cannot see what I *could* have done wrong. I followed the
instructions to the letter and the system failed me.

My suspicion is that either (a) it can't cope with the fact that I am
using a season ticket and for some reason doesn't understand that it
needs to credit me; or (b) there is some problem with the fact that my
card is a replacement (after the old card stopped working).

I have also tried buying a new season ticket online and had the same
experience (it failed to be added). It took me ages to get it sorted
out and a refund.

I can try again if you like, but really don't expect it to work. Can
you suggest anything I might have done wrong?

Francis

In message .com,
writes
I cannot see what I *could* have done wrong. I followed the
instructions to the letter and the system failed me.

My suspicion is that either (a) it can't cope with the fact that I am
using a season ticket and for some reason doesn't understand that it
needs to credit me; or (b) there is some problem with the fact that my
card is a replacement (after the old card stopped working).

Now Paul C might be able to shed more light on this but I suspect you
are still trying to put credit on the old card and not the new one
that's been issued. I think I saw (hereabouts?) that you need to
re-register the replacement card and have the Oyster helpdesk 'unlink'
the old one from your account.

If you blindly attempt to put money/travelcards onto a cancelled card,
it's not surprising if it won't work.
--
Steve Fitzgerald has now left the building.
You will find him in London's Docklands, E16, UK
(please use the reply to address for email)

In message .com,
writes

Ian F. wrote:


You must be doing it wrong.



How on earth do you know that? No system is infallible.

This is what I did: my Oyster card is registered. I used the Oyster
website and asked it to add some credit to my card. I selected my local
station. All this was confirmed. After the usual period (something like
a week) when I had swiped the card at my station twice every day, I
received the email from Oyster that says that for some reason the
increase in credit failed to take effect.

I cannot see what I *could* have done wrong. I followed the
instructions to the letter and the system failed me.

My suspicion is that either (a) it can't cope with the fact that I am
using a season ticket and for some reason doesn't understand that it
needs to credit me; or (b) there is some problem with the fact that my
card is a replacement (after the old card stopped working).

I have also tried buying a new season ticket online and had the same
experience (it failed to be added). It took me ages to get it sorted
out and a refund.

I can try again if you like, but really don't expect it to work. Can
you suggest anything I might have done wrong?

Francis

I believe if you don't swipe your card with a few days the transaction
is cancelled. If my memory serves its less that a week.
--
martyn dawe

On 31 Aug 2006 01:16:01 -0700, wrote:


Peter Frimberley wrote:


Why don't you just register for auto-topup and avoid the problem
altogether?

I don't believe it works. I've tried various online things so far
(buying a new ticket, buying new credit...) and none of them have
worked. Station staff have told me they often don't and not to bother
with Oyster online.

It sounds like a really rubbish system with little thought gone into
it.

Francis

It's only rubbish in that you have to go down to £5 to trigger the
next top up, which used to be a problem for me since I get a lot of
buses rather than tubes. But I *think* I read that it works on buses
as well now, so the low threshold should no longer be a problem for
me.

Besides the low threshold it works perfectly. It even emails to say
that you got topped up successfully.

In article ,
(Peter Frimberley) wrote:

It's only rubbish in that you have to go down to £5 to trigger the
next top up

Why? My card only very rarely has as much as £5 credit on it. I make
little use of Oyster because I have paper tickets for the great majority
of my London tube and bus journeys.

--
Colin Rosenstiel

On Fri, 15 Sep 2006 00:57 +0100 (BST), (Colin
Rosenstiel) wrote:

In article ,
(Peter Frimberley) wrote:

It's only rubbish in that you have to go down to £5 to trigger the
next top up

Why? My card only very rarely has as much as £5 credit on it. I make
little use of Oyster because I have paper tickets for the great majority
of my London tube and bus journeys.

Because for regular Oyster users, £5 is gone in no time.

I would just prefer if I could choose the "refill now" point myself.

But as in my previous posts, it would probably not be an efficient
system to allow user-settable limits such as that, as it would
introduce a whole raft of extra lookups.

Peter Frimberley wrote:

They did announce a new type of ticket machine a few weeks ago that
will fit into many of these spaces. You expect them to do it
overnight?

Call me mad, but I would personally consider it essential to have all
required infrastructure in place before launching a new ticketing
system, and *certainly* before raising prices on the old system to an
effective penalty rate.

TfL have not done this.

Why don't you just register for auto-topup and avoid the problem
altogether?

Others have stated good reasons why not.

Neil

On 15 Sep 2006 00:49:16 -0700, "Neil Williams"
wrote:

Peter Frimberley wrote:

They did announce a new type of ticket machine a few weeks ago that
will fit into many of these spaces. You expect them to do it
overnight?

Call me mad, but I would personally consider it essential to have all
required infrastructure in place before launching a new ticketing
system, and *certainly* before raising prices on the old system to an
effective penalty rate.

TfL have not done this.

Having oyster machines sit there unused during the transition phase,
taking spaces from the cash only machines, would also have provoked
heaps of complaints.

They converted all/most (?) of the "big" ticket machines (which used
to have a button per station) to new hybrid Oyster/Credit Card/Cash
Sales machines; they also put in loads of those "Quick Fare" machines,
or upgraded existing "Quick" machines to Oyster features.

It's a balance, they can't please all of the passengers all of the
time. We are in a migratory phase. Right now the only people still
suffering problems are those who can't or won't use the facilities
such as auto-topup which have been made available to them. I fear you
fit into the latter "won't" category for reasons best known to
yourself.


Why don't you just register for auto-topup and avoid the problem
altogether?

Others have stated good reasons why not.

And have been discounted or discredited.

What are *your* reasons for not using auto-topup, just to prove you're
not on some anti-TFL rant purely for the sake of it.