wrote in message
oups.com...

I don't believe it works.

Believe! It works fine - never had a problem.

I've tried various online things so far
(buying a new ticket, buying new credit...) and none of them have
worked.

You must be doing it wrong.

Station staff have told me they often don't and not to bother
with Oyster online.

They are idiots.

Ian

Ian F. wrote:


You must be doing it wrong.



How on earth do you know that? No system is infallible.

This is what I did: my Oyster card is registered. I used the Oyster
website and asked it to add some credit to my card. I selected my local
station. All this was confirmed. After the usual period (something like
a week) when I had swiped the card at my station twice every day, I
received the email from Oyster that says that for some reason the
increase in credit failed to take effect.

I cannot see what I *could* have done wrong. I followed the
instructions to the letter and the system failed me.

My suspicion is that either (a) it can't cope with the fact that I am
using a season ticket and for some reason doesn't understand that it
needs to credit me; or (b) there is some problem with the fact that my
card is a replacement (after the old card stopped working).

I have also tried buying a new season ticket online and had the same
experience (it failed to be added). It took me ages to get it sorted
out and a refund.

I can try again if you like, but really don't expect it to work. Can
you suggest anything I might have done wrong?

Francis

In message .com,
writes
I cannot see what I *could* have done wrong. I followed the
instructions to the letter and the system failed me.

My suspicion is that either (a) it can't cope with the fact that I am
using a season ticket and for some reason doesn't understand that it
needs to credit me; or (b) there is some problem with the fact that my
card is a replacement (after the old card stopped working).

Now Paul C might be able to shed more light on this but I suspect you
are still trying to put credit on the old card and not the new one
that's been issued. I think I saw (hereabouts?) that you need to
re-register the replacement card and have the Oyster helpdesk 'unlink'
the old one from your account.

If you blindly attempt to put money/travelcards onto a cancelled card,
it's not surprising if it won't work.
--
Steve Fitzgerald has now left the building.
You will find him in London's Docklands, E16, UK
(please use the reply to address for email)

Steve Fitzgerald wrote:

Now Paul C might be able to shed more light on this but I suspect you
are still trying to put credit on the old card and not the new one
that's been issued. I think I saw (hereabouts?) that you need to
re-register the replacement card and have the Oyster helpdesk 'unlink'
the old one from your account.

If you blindly attempt to put money/travelcards onto a cancelled card,
it's not surprising if it won't work.

I'm not blindly doing anything. I am following the instructions on the
Oyster website. As I recall, whenever I access it, I am asked which
card I want to deal with. Of course I have checked that carefully.

The new season ticket failure happened when I had only one card btw.

It all seems rather ghastly to me.

Francis

wrote:

Steve Fitzgerald wrote:

Now Paul C might be able to shed more light on this but I suspect you
are still trying to put credit on the old card and not the new one
that's been issued. I think I saw (hereabouts?) that you need to
re-register the replacement card and have the Oyster helpdesk 'unlink'
the old one from your account.

If you blindly attempt to put money/travelcards onto a cancelled card,
it's not surprising if it won't work.

I'm not blindly doing anything. I am following the instructions on the
Oyster website. As I recall, whenever I access it, I am asked which
card I want to deal with. Of course I have checked that carefully.

When your oyster card was replaced the number will have changed (same
happened with mine). Register your *new* card with it's *new* number
and apply auto topup to that card.

Chris! wrote:


When your oyster card was replaced the number will have changed (same
happened with mine). Register your *new* card with it's *new* number
and apply auto topup to that card.

That is what I did do. I checked the number on my card against the
number I was applying auto topup to.

Is it worth me having another go?

Francis

In message .com,
writes

Ian F. wrote:


You must be doing it wrong.



How on earth do you know that? No system is infallible.

This is what I did: my Oyster card is registered. I used the Oyster
website and asked it to add some credit to my card. I selected my local
station. All this was confirmed. After the usual period (something like
a week) when I had swiped the card at my station twice every day, I
received the email from Oyster that says that for some reason the
increase in credit failed to take effect.

I cannot see what I *could* have done wrong. I followed the
instructions to the letter and the system failed me.

My suspicion is that either (a) it can't cope with the fact that I am
using a season ticket and for some reason doesn't understand that it
needs to credit me; or (b) there is some problem with the fact that my
card is a replacement (after the old card stopped working).

I have also tried buying a new season ticket online and had the same
experience (it failed to be added). It took me ages to get it sorted
out and a refund.

I can try again if you like, but really don't expect it to work. Can
you suggest anything I might have done wrong?

Francis

I believe if you don't swipe your card with a few days the transaction
is cancelled. If my memory serves its less that a week.
--
martyn dawe