In message .com,
writes
I cannot see what I *could* have done wrong. I followed the
instructions to the letter and the system failed me.

My suspicion is that either (a) it can't cope with the fact that I am
using a season ticket and for some reason doesn't understand that it
needs to credit me; or (b) there is some problem with the fact that my
card is a replacement (after the old card stopped working).

Now Paul C might be able to shed more light on this but I suspect you
are still trying to put credit on the old card and not the new one
that's been issued. I think I saw (hereabouts?) that you need to
re-register the replacement card and have the Oyster helpdesk 'unlink'
the old one from your account.

If you blindly attempt to put money/travelcards onto a cancelled card,
it's not surprising if it won't work.
--
Steve Fitzgerald has now left the building.
You will find him in London's Docklands, E16, UK
(please use the reply to address for email)

Steve Fitzgerald wrote:

Now Paul C might be able to shed more light on this but I suspect you
are still trying to put credit on the old card and not the new one
that's been issued. I think I saw (hereabouts?) that you need to
re-register the replacement card and have the Oyster helpdesk 'unlink'
the old one from your account.

If you blindly attempt to put money/travelcards onto a cancelled card,
it's not surprising if it won't work.

I'm not blindly doing anything. I am following the instructions on the
Oyster website. As I recall, whenever I access it, I am asked which
card I want to deal with. Of course I have checked that carefully.

The new season ticket failure happened when I had only one card btw.

It all seems rather ghastly to me.

Francis

wrote:

Steve Fitzgerald wrote:

Now Paul C might be able to shed more light on this but I suspect you
are still trying to put credit on the old card and not the new one
that's been issued. I think I saw (hereabouts?) that you need to
re-register the replacement card and have the Oyster helpdesk 'unlink'
the old one from your account.

If you blindly attempt to put money/travelcards onto a cancelled card,
it's not surprising if it won't work.

I'm not blindly doing anything. I am following the instructions on the
Oyster website. As I recall, whenever I access it, I am asked which
card I want to deal with. Of course I have checked that carefully.

When your oyster card was replaced the number will have changed (same
happened with mine). Register your *new* card with it's *new* number
and apply auto topup to that card.

Chris! wrote:


When your oyster card was replaced the number will have changed (same
happened with mine). Register your *new* card with it's *new* number
and apply auto topup to that card.

That is what I did do. I checked the number on my card against the
number I was applying auto topup to.

Is it worth me having another go?

Francis