Larry Lard wrote:

Sam wrote:
"Ian Jelf" wrote in message
...
In message , Larry Lard
writes
Complain away...
And do let us know the result....... :-)
--

Any pointers who to complain to.

The Revenue Protection Manager who I spoke to on the phone said he
supervised all inspectors on duty at Liverpool Street . I don't really want
to speak to him again, as he said I definately required a photocard, he was
pretty rude as well.

Anyone higher up than him ?

Just to confirm that all this happened in the Underground station at
Liverpool Street (I think you said that in your OP). If so, I would go for

Customer Service Centre
London Underground
55 Broadway
London
SW1H 0BD

If after dealing with them you need to go higher still, I think there is
an ombudsman-type organisation called the LRPC or somesuch. Or wait,
maybe that's only the big trains...


London TravelWatch - formerly the LTUC - is the official watchdog for
public transport in London. But they'll only take your complaint if
you've already complained to the operator at fault (in your case LU)
and not received a satisfactory answer.