No online information during storms
I'd like to congratulate National Rail, Transport for London, Southern
Trains and the BBC for all failing to provide any kind of up-to-date travel information on station closures during the storms on Thursday. The National Rail website (the definitive source for rail service disruption) completely failed to mention that London Bridge station had been closed for most of the day. It still had no mention of this at 18:00 so myself and many other thousands of commuters made an unnecessary journey to the station only to find we had to make alternative arrangements to get home. Meanwhile, the only service disruption listed on the TFL journey planner website under "Trains" was on the line to Stratford. One incident. The TFL "SMS alerts" service kindly informed me that a reduced escalator service was in operation at London Bridge until Feb. Thanks for that. Trumping them all was the BBC London travel website, which listed "no current problems reports" on the railways! With the weather taking the Southern website offline, the National Rail enquiries phoneline ringing engaged, incorrect information on the most common websites; commuters had woeful travel information on how to plan their journeys. I'm amazed that with the technology at our disposal these days not one of these organisations with billion pound budgets could get it right. Regards, Neil Web hosting, dedicated servers, Exchange & SharePoint www.purleyhosting.com |
No online information during storms
"Neil Spellings" wrote in message .. . I'd like to congratulate National Rail, Transport for London, Southern Trains and the BBC for all failing to provide any kind of up-to-date travel information on station closures during the storms on Thursday. LARGE SNIP Trumping them all was the BBC London travel website, which listed "no current problems reports" on the railways! With the weather taking the Southern website offline, the National Rail enquiries phoneline ringing engaged, incorrect information on the most common websites; commuters had woeful travel information on how to plan their journeys. I'm amazed that with the technology at our disposal these days not one of these organisations with billion pound budgets could get it right. Slightly unfair on the BBC. They do after all get their info second hand from the TOC's. -- Ken Ward "Society for the production of Maritime Reefs using MerseyRail 142's" (For membership email... ) |
No online information during storms
Ken Ward wrote:
"Neil Spellings" wrote in message .. . I'd like to congratulate National Rail, Transport for London, Southern Trains and the BBC for all failing to provide any kind of up-to-date travel information on station closures during the storms on Thursday. LARGE SNIP Trumping them all was the BBC London travel website, which listed "no current problems reports" on the railways! Slightly unfair on the BBC. They do after all get their info second hand from the TOC's. And the travel reports on BBC London 94.9 were extended, comprehensive and accurate and quite entertaining if reading all the station names quickly without making errors is a sport. Agree about nationalrail.co.uk - I checked it closely to find "we have no information" and "there is a problem with the system" messages galore. I trudged to the station (Effingham Junction) to find a small note on the door saying "There are no trains, If you find a way to complete your journey apply for compensation" sigh. I guess it was the "wrong kind of storm" mysteryflyer |
No online information during storms
The BBC had a special page on it, it's still the
http://www.bbc.co.uk/london/content/..._feature.shtml |
No online information during storms
Neil Spellings wrote:
I'd like to congratulate National Rail, Transport for London, Southern Trains and the BBC for all failing to provide any kind of up-to-date travel information on station closures during the storms on Thursday. Well I can't comment on TfL or Southern, but I thought NRES and the BBC did a pretty good job on Thursday. I should think both were getting a hundred times the normal number of hits, probably even more, and the NRES system only fell over for about an hour or so. (The "Current Service Alterations" page kept going but "Live Arrivals and Departures" froze for a while.) And, as with any operating difficulty on the railway, the problem is more about getting the information from the people on the ground than disseminating it to the passengers. It's no use asking somebody like Ross how long his train is going to be delayed while he's still underneath it with his Junior Hacksaw. -- Joyce Whitchurch, Stalybridge, UK ================================= |
No online information during storms
"Joyce Whitchurch" wrote in message ... Neil Spellings wrote: I'd like to congratulate National Rail, Transport for London, Southern Trains and the BBC for all failing to provide any kind of up-to-date travel information on station closures during the storms on Thursday. Well I can't comment on TfL or Southern, but I thought NRES and the BBC did a pretty good job on Thursday. I should think both were getting a hundred times the normal number of hits, probably even more, and the NRES system only fell over for about an hour or so. (The "Current Service Alterations" page kept going but "Live Arrivals and Departures" froze for a while.) And, as with any operating difficulty on the railway, the problem is more about getting the information from the people on the ground than disseminating it to the passengers. It's no use asking somebody like Ross how long his train is going to be delayed while he's still underneath it with his Junior Hacksaw. -- Joyce Whitchurch, Stalybridge, UK ================================= To which he might have replied, as a driver of my acquaintance did 'A F****** sight quicker if I didn't have to keep answering the radio' Brian |
No online information during storms
Neil Spellings wrote: The National Rail website (the definitive source for rail service disruption) completely failed to mention that London Bridge station had been closed for most of the day. It was NOT closed for ''most of the day''. It was open at least until 13:30 - well over half the day - and I know that because I used it three times in the morning and the 4th time departing at 13:30. I'm amazed that with the technology at our disposal these days not one of these organisations with billion pound budgets could get it right. Have you considered those people who input data into those systems were affected by rail travel and had disrupted work journies? A lot of rail control rooms and CIS/PIS offices and so on work a 24/7 three shift pattern. Most shifts change at 14:00 +/- 1 h. Those coming on duty for the pm shift were probably caught up in travel problems at the height of the winds. Thats certainly when I was travelling away from a meeting in London and when I got cought with a 1 h joourney from London Bridge to Luton taking instead 3.5 hours via bus via Golders Green. No matter how good the technology is, report writing of specific disruptions is a manual task. The system probably went into overload and understaff. -- Nick |
No online information during storms
The TFL website had difficulties updating due to the volume of hits or
the amount of changes being made, not sure which. |
No online information during storms
|
No online information during storms
On 20 Jan 2007 04:18:25 -0800, "D7666" wrote:
Neil Spellings wrote: The National Rail website (the definitive source for rail service disruption) completely failed to mention that London Bridge station had been closed for most of the day. It was NOT closed for ''most of the day''. It was open at least until 13:30 - well over half the day - and I know that because I used it three times in the morning and the 4th time departing at 13:30. Someone I know arrived from C+ at about 6:30, at which point they were just in the process of shutting it. |
No online information during storms
On Sat, 20 Jan 2007 14:29:27 +0000, Mystery Flyer
wrote: wrote: The TFL website had difficulties updating due to the volume of hits or the amount of changes being made, not sure which. Both of which would have been acceptable in 1994 at the dawn of the Internet but really arent acceptable excuses in 2007 Internet traffic is liable to grow faster than the infrastructure can cope with it, in the same way that motor vehicle traffic has proven to grow faster than the infrastructure can cope with it. |
No online information during storms
On Sat, 20 Jan 2007 11:26:29 -0000 someone who may be "BH Williams"
wrote this:- It's no use asking somebody like Ross how long his train is going to be delayed while he's still underneath it with his Junior Hacksaw. To which he might have replied, as a driver of my acquaintance did 'A F****** sight quicker if I didn't have to keep answering the radio' A long time ago off Norway a Royal Navy destroyer was stationary, a German shell having smashed the main steam pipe to the engines. Given that the objectives of a warship captain are for the ship to float, move and fight (in that order) this was not a happy situation. While the engineering people were desperately trying to get some boilers going and connected to the engines they stationed a seaman at the voice pipe to the bridge. The first time the bridge asked how long it would be the seaman asked the engineering people, added a bit more time and passed it on. After that the seaman didn't bother asking, he just deducted roughly the amount of time that had passed since the last time and passed that back, in an increasingly curt fashion. That wouldn't always be possible on a driver only train, especially as "safety" frowns on asking passengers to help these days. However, a spare member of staff or the guard might be able to deal with some of these enquiries. -- David Hansen, Edinburgh I will *always* explain revoked encryption keys, unless RIP prevents me http://www.opsi.gov.uk/acts/acts2000/00023--e.htm#54 |
No online information during storms
James Farrar wrote:
On Sat, 20 Jan 2007 14:29:27 +0000, Mystery Flyer wrote: wrote: The TFL website had difficulties updating due to the volume of hits or the amount of changes being made, not sure which. Both of which would have been acceptable in 1994 at the dawn of the Internet but really arent acceptable excuses in 2007 Internet traffic is liable to grow faster than the infrastructure can cope with it, in the same way that motor vehicle traffic has proven to grow faster than the infrastructure can cope with it. Buying hardware and bandwidth for your portal to cope with spikes in demand is a well understood aspect of the provision of Internet based services. Its an entirely different case to the whole demand growing over time beyond what the infrastructure can cope with. mysteryflyer |
No online information during storms
"Mystery Flyer" wrote in message ... James Farrar wrote: On Sat, 20 Jan 2007 14:29:27 +0000, Mystery Flyer wrote: wrote: The TFL website had difficulties updating due to the volume of hits or the amount of changes being made, not sure which. Both of which would have been acceptable in 1994 at the dawn of the Internet but really arent acceptable excuses in 2007 Internet traffic is liable to grow faster than the infrastructure can cope with it, in the same way that motor vehicle traffic has proven to grow faster than the infrastructure can cope with it. Buying hardware and bandwidth for your portal to cope with spikes in demand is a well understood aspect of the provision of Internet based services. Its an entirely different case to the whole demand growing over time beyond what the infrastructure can cope with. Look moron, if the severity of the storm had been known of in advance (I don't think God works for any TOC...) they would have made provision... Start using your remaining brain cell rather than showing the world how many dead one you have. |
No online information during storms
:Jerry: wrote:
"Mystery Flyer" wrote in message ... James Farrar wrote: On Sat, 20 Jan 2007 14:29:27 +0000, Mystery Flyer wrote: wrote: The TFL website had difficulties updating due to the volume of hits or the amount of changes being made, not sure which. Both of which would have been acceptable in 1994 at the dawn of the Internet but really arent acceptable excuses in 2007 Internet traffic is liable to grow faster than the infrastructure can cope with it, in the same way that motor vehicle traffic has proven to grow faster than the infrastructure can cope with it. Buying hardware and bandwidth for your portal to cope with spikes in demand is a well understood aspect of the provision of Internet based services. Its an entirely different case to the whole demand growing over time beyond what the infrastructure can cope with. Look moron, if the severity of the storm had been known of in advance (I don't think God works for any TOC...) they would have made provision... Start using your remaining brain cell rather than showing the world how many dead one you have. Thanks so much for the mindful contribution to the discussion. Are you connected to Endemol ? |
No online information during storms
:Jerry: wrote:
"big snip Its an entirely different case to the whole demand growing over time beyond what the infrastructure can cope with. Look moron, if the severity of the storm had been known of in advance (I don't think God works for any TOC...) they would have made provision... Start using your remaining brain cell rather than showing the world how many dead one you have. Thanks so much for the insightful contribution to the discussion. Its really refreshing to have such profound commentary. I wonder, are you connected to Endemol at all? They need strategic thinkers I understand to help with their product positioning. mysteryflyer |
No online information during storms
:Jerry: wrote:
Look moron, if the severity of the storm had been known of in advance (I don't think God works for any TOC...) they would have made provision... Actually the severity of the storm was fairly accurately predicted as early as last Sunday, when the BBC1 "Countryfile" long-range forecast for the week was predicting severe gale force winds for late Wednesday night into the Thursday morning rush hour (actually the arrival was a few hours delayed) with structural damage and severe disruption to transport on Thursday morning. |
No online information during storms
:Jerry: wrote: Look moron, if the severity of the storm had been known of in advance (I don't think God works for any TOC...) they would have made provision... Aside from the fact that the severity was known in advance (Hint: its called a Weather Forecast - look it up in the dictionary) , wtf has the storm got to do with whether a website can cope with a spike in the number of hits? Did you think the webserver took one look out the window and thought "bugger this , I'm not serving any pages till this blows over"?? B2003 |
No online information during storms
I'd like to congratulate National Rail, Transport for London, Southern Trains and the BBC for all failing to provide any kind of up-to-date travel information on station closures during the storms on Thursday. TFL Realtime travel news page (http://www.tfl.gov.uk/tfl/realtime/?mode=tube&time=now) was working at 18:00 with up-to-date information for Tube and DLR. They replaced usual graphics with text-only page, but it worked. |
No online information during storms
alex_t wrote:
TFL Realtime travel news page (http://www.tfl.gov.uk/tfl/realtime/?mode=tube&time=now) was working at 18:00 with up-to-date information for Tube and DLR. They replaced usual graphics with text-only page, but it worked. I was a bit disappointed by the info on the FCC website on Friday, which had lots of individual bulletins but no simple summary saying what was happening *right now*. Having to read 4 or 5 service updates and line updates is rather conffusing at the best of times. It wasn't helped by a service bulletin that hadn't been removed from earlier in the week! Colleagues at work were looking at their respective TOC sites and most had gone for the single page, plain text, pages to help cope with demand. Even the Journey Check had simplified itself for some of the day on Thursday. Overall, I think everything was done incredibly well on Thursday, given the circumstances, but Friday was a bit more of a mess as the 'clean up' took place. Jonathan |
No online information during storms
"Jack Taylor" wrote in message ... :Jerry: wrote: Look moron, if the severity of the storm had been known of in advance (I don't think God works for any TOC...) they would have made provision... Actually the severity of the storm was fairly accurately predicted as early as last Sunday, when the BBC1 "Countryfile" long-range forecast for the week was predicting severe gale force winds for late Wednesday night into the Thursday morning rush hour (actually the arrival was a few hours delayed) with structural damage and severe disruption to transport on Thursday morning. Err, no they got it wrong, 'severe gale force winds' is not the same as 'severe storm force winds' which is what we got - only on the night before was there any mention of 'severe storm force winds' (bordering on hurricane force). |
No online information during storms
Jonathan Morris wrote: alex_t wrote: TFL Realtime travel news page (http://www.tfl.gov.uk/tfl/realtime/?mode=tube&time=now) was working at 18:00 with up-to-date information for Tube and DLR. They replaced usual graphics with text-only page, but it worked. I was a bit disappointed by the info on the FCC website on Friday, which had lots of individual bulletins but no simple summary saying what was happening *right now*. Having to read 4 or 5 service updates and line updates is rather conffusing at the best of times. It wasn't helped by a service bulletin that hadn't been removed from earlier in the week! Colleagues at work were looking at their respective TOC sites and most had gone for the single page, plain text, pages to help cope with demand. Even the Journey Check had simplified itself for some of the day on Thursday. Overall, I think everything was done incredibly well on Thursday, given the circumstances, but Friday was a bit more of a mess as the 'clean up' took place. Jonathan I agree. Online information was virtually non existant. I tried to travel on SWTtrains from Waterloo after 6 on the day. I had the feeling there would be no trains at Waterloo but the SWTrains website made little mention of the fact. However, they had been updating it, and made reference to the storms and the shut lines. But no mention of the fact that next to no trains were running from Waterloo that evening. Luckily I had the option of the District line and a bus to get me home. And that seemed to run okay despite the Tube.com saying there was sever disruption. I felt very sorry for the people who didn't have the option of the tube to get home that night. |
No online information during storms
Jonathan Morris wrote: alex_t wrote: TFL Realtime travel news page (http://www.tfl.gov.uk/tfl/realtime/?mode=tube&time=now) was working at 18:00 with up-to-date information for Tube and DLR. They replaced usual graphics with text-only page, but it worked. I was a bit disappointed by the info on the FCC website on Friday, which had lots of individual bulletins but no simple summary saying what was happening *right now*. Having to read 4 or 5 service updates and line updates is rather conffusing at the best of times. It wasn't helped by a service bulletin that hadn't been removed from earlier in the week! Colleagues at work were looking at their respective TOC sites and most had gone for the single page, plain text, pages to help cope with demand. Even the Journey Check had simplified itself for some of the day on Thursday. Overall, I think everything was done incredibly well on Thursday, given the circumstances, but Friday was a bit more of a mess as the 'clean up' took place. Jonathan I agree. Online information was virtually non existant. I tried to travel on SWTtrains from Waterloo after 6 on the day. I had the feeling there would be no trains at Waterloo but the SWTrains website made little mention of the fact. However, they had been updating it, and made reference to the storms and the shut lines. But no mention of the fact that next to no trains were running from Waterloo that evening. Luckily I had the option of the District line and a bus to get me home. And that seemed to run okay despite the Tube.com saying there was sever disruption. I felt very sorry for the people who didn't have the option of the tube to get home that night. |
No online information during storms
"BH Williams" wrote in message ... "Joyce Whitchurch" wrote in message ... Neil Spellings wrote: I'd like to congratulate National Rail, Transport for London, Southern Trains and the BBC for all failing to provide any kind of up-to-date travel information on station closures during the storms on Thursday. Well I can't comment on TfL or Southern, but I thought NRES and the BBC did a pretty good job on Thursday. I should think both were getting a hundred times the normal number of hits, probably even more, and the NRES system only fell over for about an hour or so. (The "Current Service Alterations" page kept going but "Live Arrivals and Departures" froze for a while.) And, as with any operating difficulty on the railway, the problem is more about getting the information from the people on the ground than disseminating it to the passengers. It's no use asking somebody like Ross how long his train is going to be delayed while he's still underneath it with his Junior Hacksaw. -- Joyce Whitchurch, Stalybridge, UK ================================= To which he might have replied, as a driver of my acquaintance did 'A F****** sight quicker if I didn't have to keep answering the radio' Brian Done something similar myself. Major Aircon failure in a data centre and some senior idiot ringing 5 minutes - told him that we'd get sorted a lot quicker if he got off the phone and also that if he didn't stop his onsite muppet poking around inside aircon units he would be held responsible for a few million pounds worth of Disaster Recovery charges ( he also thought two comms cables into one cabinet was adequate DR contingency........ A bit like the government organisation that invoked DR after their backup generators ran out of diesel - and then discovered that their plan didn't work!). G |
No online information during storms
:Jerry: wrote:
Err, no they got it wrong, 'severe gale force winds' is not the same as 'severe storm force winds' which is what we got - only on the night before was there any mention of 'severe storm force winds' (bordering on hurricane force). Did you see the "Countryfile" forecast? Do you know that they got it wrong? Perhaps I got it wrong? Unlike yourself, I'm not perfect enough to remember the *exact* wording from a week ago. They did (whatever term they used) forecast structural damage and severe disruption to transport last Sunday - which *IS* what we got. |
No online information during storms
|
No online information during storms
:Jerry: wrote:
snip Its an entirely different case to the whole demand growing over time beyond what the infrastructure can cope with. Look moron, if the severity of the storm had been known of in advance (I don't think God works for any TOC...) they would have made provision... Start using your remaining brain cell rather than showing the world how many dead one you have. Thanks so much for the mindful contribution to the discussion. Are you connected to Endemol ? In comparison, you come a close second to Jade Goody in not using your brain. Is that even a sentence? |
No online information during storms
On Sat, 20 Jan 2007 21:19:13 GMT someone who may be "Jack Taylor"
wrote this:- Did you see the "Countryfile" forecast? Do you know that they got it wrong? Perhaps I got it wrong? Unlike yourself, I'm not perfect enough to remember the *exact* wording from a week ago. They did (whatever term they used) forecast structural damage and severe disruption to transport last Sunday - which *IS* what we got. Remember that, like many other organisations, the railways pay for far more detailed weather forecasts than are given on the television. These are usually very accurate and the railways seem to have done what was possible to deal with the weather. I'm sure nearly everyone would have liked more to be possible, but there are limits to the money and staff that are available. I also doubt if anyone would like to go back to the era of several staff deaths keeping trains running at normal speeds in bad weather. -- David Hansen, Edinburgh I will *always* explain revoked encryption keys, unless RIP prevents me http://www.opsi.gov.uk/acts/acts2000/00023--e.htm#54 |
No online information during storms
David Hansen wrote: On Sat, 20 Jan 2007 21:19:13 GMT someone who may be "Jack Taylor" wrote this:- Did you see the "Countryfile" forecast? Do you know that they got it wrong? Perhaps I got it wrong? Unlike yourself, I'm not perfect enough to remember the *exact* wording from a week ago. They did (whatever term they used) forecast structural damage and severe disruption to transport last Sunday - which *IS* what we got. Remember that, like many other organisations, the railways pay for far more detailed weather forecasts than are given on the television. These are usually very accurate and the railways seem to have done what was possible to deal with the weather. I'm sure nearly everyone would have liked more to be possible, but there are limits to the money and staff that are available. I also doubt if anyone would like to go back to the era of several staff deaths keeping trains running at normal speeds in bad weather. Is is just me, or does the NRES Web keep crashing Internet Explorer as soon as one tries to use it? I have tried to enquire about the same journey about ten times, and rebooted and tried again, and IE crashes every time. |
No online information during storms
"Neil Spellings" wrote in message .. . I'd like to congratulate National Rail, Transport for London, Southern Trains and the BBC for all failing to provide any kind of up-to-date travel information on station closures during the storms on Thursday. SNIP Neil Web hosting, dedicated servers, Exchange & SharePoint www.purleyhosting.com For me, the highlight of the day was when I looked on the Southeastern website to see if there was any information I could relay to my misses who was stuck on one of their trains - it read "The Southeastern website is currently down due to the volume of demand" (I looked up the definition of irony in the dictionary afterwards) Seems little point in having these systems that work when nobody needs them but then they completely fail when they are needed. |
No online information during storms
Not Rail I know, but both RAC.co.uk and trafficmap.co.uk sites seem to crash
providing the famous "page cannot be displayed". Just the one day of the year when I need them to work too. |
No online information during storms
In article , Frank Incense
writes Not Rail I know, but both RAC.co.uk and trafficmap.co.uk sites seem to crash providing the famous "page cannot be displayed". Just the one day of the year when I need them to work too. Quite.. Round this way BBC radio Cambs fell over on their VHF transmitter just when I needed them for information!, but this is the best way of giving out such info by Radio but there needs to be better coverage nation- wide. For instance I was very interested in what "one" were up to around the Stortford area, but their website fell over as did many other's and BBC radio Essex was anally occupied with what was going on at Sarffend on Sea seafront.. suppose it was more fun?.. As to anywhere else zilch. What's needed it seems is an emergency channel radio system bit like radio autoroute in France on 107.7 MHz IIRC. Anyone should be able to receive the info they need especially mobile AND at home, and work a battery wireless would take far, far less current than a PC useful if your lights have gone out!.. However this would require some disaster planning ..something the UK isn't that good at..... -- Tony Sayer |
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