Oyster Card
I'm just about ready to give up with this. I missed the DLR at London
City the first time I used it because the machine was hidden away in an alcove in the entrance rather than on the platform. OK, fifteen minutes isn't that big a deal but it rankles when you haven't been home for three weeks. At Waterloo the thing was even better hidden so I had to go the wrong way down an exit in order to seek it out. The most obvious question to ask is why have it at all when a more secure, proven and user-friendly alternative already exists? For at least ten years now if I want to buy a ticket - including season - in Germany or Belgium (and elsewhere I guess, these are the only places I have had bank accounts apart from the UK) I simply insert my debit card, select my ticket, enter my PIN and I'm sorted. No having to search in alcoves, try and work out where the nearest machine is to activate my payment - just pay and go. Secure too - nobody can use it without my PIN and nobody can use the season without the right photo card. I don't know why it is but sometimes I think we Brits look at the way things work elsewhere and decide that because we never invented them they can't be any good. In Germany and Belgium, I can top up my card and choose to purchase from the balance on the chip or from my account for travel, purchases and telephones. Anyway, rant over. Can anyone tell me how I can use my Oyster Card on buses? TFL don't seem to want to - they hint at it, presumably expecting visitors to London to somehow understand how London transportation works. It looks like I have to use it to buy a day ticket or something like that though it's not at all clear. I just want to get a bus for a few stops and then back again. Cheers David |
Oyster Card
Uncle Dave wrote:
I'm just about ready to give up with this. I missed the DLR at London City the first time I used it because the machine was hidden away in an alcove in the entrance rather than on the platform. OK, fifteen minutes isn't that big a deal but it rankles when you haven't been home for three weeks. At Waterloo the thing was even better hidden so I had to go the wrong way down an exit in order to seek it out. It's at the gateline. How did you get in/out without using it? The most obvious question to ask is why have it at all when a more secure, proven and user-friendly alternative already exists? For at least ten years now if I want to buy a ticket - including season - in Germany or Belgium (and elsewhere I guess, these are the only places I have had bank accounts apart from the UK) I simply insert my debit card, select my ticket, enter my PIN and I'm sorted. No having to search in alcoves, try and work out where the nearest machine is to activate my payment - just pay and go. So you just use the machine in Germany or Belgium without having to find the machine first? How does that work, telepathy? I don't know why it is but sometimes I think we Brits look at the way things work elsewhere and decide that because we never invented them they can't be any good. An ironic statement considering how much Oyster owes to the Octopus system of Hong Kong. Can anyone tell me how I can use my Oyster Card on buses? Well, the bus driver can, if you can't figure it out. Similarly, LU stations are staffed and you can always ask someone for help. TfL have guides here http://www.tfl.gov.uk/tickets/oysteronline/2732.aspx explaining how to use Oyster and what the advantages are for passengers. -- Michael Hoffman |
Oyster Card
Michael Hoffman wrote:
Uncle Dave wrote: I'm just about ready to give up with this. I missed the DLR at London City the first time I used it because the machine was hidden away in an alcove in the entrance rather than on the platform. OK, fifteen minutes isn't that big a deal but it rankles when you haven't been home for three weeks. At Waterloo the thing was even better hidden so I had to go the wrong way down an exit in order to seek it out. It's at the gateline. How did you get in/out without using it? If the OP means London City Airport and the DLR station there, it is not gated. There is a red line painted where the "fares paid area" begins (just like other DLR stations). The Oyster readers are placed where you cross this line, opposit to the ticket windows. On most DLR stations I have no problem with this but at City Airport station I have a few times found myself standing on the platform and have forgot to touch in my Oyster card and therefore have to carry myself and my bags etc down the escalators again just to touch in the card. I don't know why it happens for me just there and nowhere else on the DLR system though. Generally speaking, I think the fares system in London is complicated to understand in many ways but not difficult to use. What I mean is that it could be tough sometimes to find out exactly which fares applies to a specific route, especially if it includes different modes of transport etc, but once you have worked that out I don't think the tickets or Oyster cards themselves are that complicated to get or use. On some stations there are now machines where you can get an empty Oyster card and add money to it at the adjacent ticket machine. There could be more of those machines of course, but it is generally getting better. -- Olof Lagerkvist ICQ: 724451 Web: http://here.is/olof |
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Olof Lagerkvist wrote:
Michael Hoffman wrote: Uncle Dave wrote: I'm just about ready to give up with this. I missed the DLR at London City the first time I used it because the machine was hidden away in an alcove in the entrance rather than on the platform. OK, fifteen minutes isn't that big a deal but it rankles when you haven't been home for three weeks. At Waterloo the thing was even better hidden so I had to go the wrong way down an exit in order to seek it out. It's at the gateline. How did you get in/out without using it? If the OP means London City Airport and the DLR station there, it is not gated. Sorry, I meant at Waterloo. I know there isn't a gateline at most DLR stations. -- Michael Hoffman |
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Michael Hoffman wrote:
Olof Lagerkvist wrote: Michael Hoffman wrote: It's at the gateline. How did you get in/out without using it? If the OP means London City Airport and the DLR station there, it is not gated. Sorry, I meant at Waterloo. I know there isn't a gateline at most DLR stations. At a guess, the OP changed from the DLR to the Waterloo & City at Bank (probably without using the validator en route, but I digress) in which case he wouldn't pass a gateline at Waterloo, but *would* have passed a couple of validators. Cheers, Barry |
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On Aug 21, 4:29 am, Barry Salter wrote:
Michael Hoffman wrote: Olof Lagerkvist wrote: Michael Hoffman wrote: It's at the gateline. How did you get in/out without using it? If the OP means London City Airport and the DLR station there, it is not gated. Sorry, I meant at Waterloo. I know there isn't a gateline at most DLR stations. At a guess, the OP changed from the DLR to the Waterloo & City at Bank (probably without using the validator en route, but I digress) in which case he wouldn't pass a gateline at Waterloo, but *would* have passed a couple of validators. Yeah I did, even though I was keeping an eye open for them. In fact, I was up in the station before I thought (as a first time user remember) "um, how will it know where I finished my journey" and went back down to the tube and spotted a validator back along an exit. Sorry guys, I got the things because I expect to be going to/through London more often and it seemed like a good idea so I do want to use it. Back to the bus: 1. I assume I can only validate my top up at one of the machines in Waterloo as there none on the list for the bus stops outside? 2. The TFL site says you have to pay for the bendy bus before you get on, so how does that actually work with the Oyster card? Is there a validator on the bus or at the stop or what? (In any case, it's forty years since I was last on a London Bus - always used the tube before - and things have probably changed a bit since then ;-) Cheers David |
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On Aug 21, 9:39 am, Uncle Dave wrote:
1. I assume I can only validate my top up at one of the machines in Waterloo as there none on the list for the bus stops outside? If you buy credit online you can only collect it by touching in at a tube, DLR or tram stop, and there's no way to do it without also starting a journey. If you're starting a bus journey at Waterloo, either have credit already or buy some at the tube station ticket machines. You might also like to investigate auto top-up, which allows you to top up on buses, though not at will: http://www.tfl.gov.uk/tickets/oysteronline/5469.aspx 2. The TFL site says you have to pay for the bendy bus before you get on, so how does that actually work with the Oyster card? Is there a validator on the bus or at the stop or what? (In any case, it's forty years since I was last on a London Bus - always used the tube before - and things have probably changed a bit since then ;-) Having an Oyster card with credit on it counts as having bought a ticket. Touch it against the reader on the driver's ticket machine, or on a bendy you're allowed to board through the rear doors, which have their own validators on the poles inside. You only need to validate when you get on, not when you get off. U -- http://londonconnections.blogspot.com/ A blog about transport projects in London |
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On Aug 21, 10:23 am, Mr Thant
wrote: On Aug 21, 9:39 am, Uncle Dave wrote: 1. I assume I can only validate my top up at one of the machines in Waterloo as there none on the list for the bus stops outside? If you buy credit online you can only collect it by touching in at a tube, DLR or tram stop, and there's no way to do it without also starting a journey. If you're starting a bus journey at Waterloo, either have credit already or buy some at the tube station ticket machines. Ah, right, that's what I was wondering. OK, rather than top up on- line I'll buy some credit at the ticket machine - I'm not expecting to travel often enough to warrant auto top up. Thanks! David |
Oyster Card
From my observations, I have found the problem with Oyester PAYG on
DLR is not entering the system but exiting. All the readers appear to face outwards and there is no gateline effect to remind the passenger to swipe out. Hence my only zone 1-6 fare was on a visit to Poplar, grrrrrrrrrrrrrrrr! OC |
Oyster Card
On Aug 21, 10:28 am, Uncle Dave wrote:
Ah, right, that's what I was wondering. OK, rather than top up on- line I'll buy some credit at the ticket machine - I'm not expecting to travel often enough to warrant auto top up. In the event, I topped up online, but the options where you can validate your top-up are limited and don't include buses. I chose the underground at Waterloo which was where I arrived, went to the barrier where the guy informed me that it probably wouldn't work and that the barrier would open so I'd get charged for a journey. He was right so I've now been charged for a journey I never made because I used the bus. I'm sure this works fine for millions of other people, but I think I shall avoid it in future and pay as I go - it will probably work out cheaper and certainly easier! Thanks for the advice and info. Cheers David |
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In message . com, Uncle
Dave writes On Aug 21, 10:28 am, Uncle Dave wrote: Ah, right, that's what I was wondering. OK, rather than top up on- line I'll buy some credit at the ticket machine - I'm not expecting to travel often enough to warrant auto top up. In the event, I topped up online, but the options where you can validate your top-up are limited and don't include buses. I chose the underground at Waterloo which was where I arrived, went to the barrier where the guy informed me that it probably wouldn't work and that the barrier would open so I'd get charged for a journey. He was right so I've now been charged for a journey I never made because I used the bus. I'm not quite sure what you did here. By saying "charged for a journey I never made", do you mean you opened the barrier but didn't enter the system and travel? If so, then nothing went wrong or "didn't work". You can only collect on-line top ups when you make a Tube journey. That might have been what the chap on the barrier meant but he should really have explained it to you more fully (depending on what you said to him). In your circumstances, it would have been better not to top up online but to do it at a machine at Waterloo, not enter the Tube system and then go straight on to the bus. I'm sure this works fine for millions of other people, but I think I shall avoid it in future and pay as I go - it will probably work out cheaper No, National Rail journeys notwithstanding, Oyster should always be cheaper if you do it properly. and certainly easier! Perhaps because the concept, the "way" in which Oyster works, it does confuse people and you're not alone. If I gave any advice to anyone, I'd suggest they load up a card at a machine, a ticket office or a newsagent and take it from there. -- Ian Jelf, MITG Birmingham, UK Registered Blue Badge Tourist Guide for London and the Heart of England http://www.bluebadge.demon.co.uk |
Oyster Card
On Aug 23, 11:34 am, Uncle Dave wrote:
I chose the underground at Waterloo which was where I arrived, went to the barrier where the guy informed me that it probably wouldn't work and that the barrier would open so I'd get charged for a journey. He was right so I've now been charged for a journey I never made because I used the bus. We warned you that would happen. There's really not much reason for anyone to buy credit online if you're starting your journey at a tube station - just use your credit/debit card in a tube ticket machine. U -- http://londonconnections.blogspot.com/ A blog about transport projects in London |
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On Aug 23, 12:34 pm, Ian Jelf wrote:
Perhaps because the concept, the "way" in which Oyster works, it does confuse people and you're not alone. If I gave any advice to anyone, I'd suggest they load up a card at a machine, a ticket office or a newsagent and take it from there. I rang them and they're refunding the cost of the "ghost" journey so at least I won't lose anything. As I usually only use the card when coming back to the country and travelling via London, topping up on- line is preferable as it's always possible that the machine won't be working and the ticket office closed. Knowing my luck "it's always possible that" is redundant in that statement ;-) I'm glad it's not just me that they've confused - from the casual user viewpoint the inconsistency of use between means of transport is inexcusable. Maybe it's down to the system infrastructure, though why validation should only be possible at certain points is beyond me. My guess is it's probably a security issue - the functionality of the devices appears to be the same. The fact that you can't validate your top-up without making a journey is poor design - either validation is a discrete function or it isn't. Cheers David |
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On 21 aug, 00:21, Michael Hoffman wrote:
It's at the gateline. How did you get in/out without using it? DLR is not gated. However, the reader is normally found at the start of the Compulsory Ticket Area which is marked with a line, so this should usually be easy to find. Neil |
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On Thu, 23 Aug 2007 08:20:24 -0700, Uncle Dave wrote:
I rang them and they're refunding the cost of the "ghost" journey so at least I won't lose anything. As I usually only use the card when coming back to the country and travelling via London, topping up on- line is preferable as it's always possible that the machine won't be working and the ticket office closed. If the machine isn't working and the office is closed, how would you be able to collect your online top-up without starting a Tube journey? The fact that you can't validate your top-up without making a journey is poor design - either validation is a discrete function or it isn't. I don't think it's poor design. Topping up online and then collecting at a Tube station is completely pointless unless you're also making a Tube journey. (The whole advantage of online top-up is you avoid having to queue at the ticket machine/office when you reach the station, which is lost if you've got to do so anyway to collect the top-up.) |
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On Aug 23, 10:51 pm, asdf wrote:
I don't think it's poor design. Topping up online and then collecting at a Tube station is completely pointless unless you're also making a Tube journey. (The whole advantage of online top-up is you avoid having to queue at the ticket machine/office when you reach the station, which is lost if you've got to do so anyway to collect the top-up.) That's my point! David |
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On Aug 23, 10:51 pm, asdf wrote:
The fact that you can't validate your top-up without making a journey is poor design - either validation is a discrete function or it isn't. I don't think it's poor design. Topping up online and then collecting at a Tube station is completely pointless unless you're also making a Tube journey. (The whole advantage of online top-up is you avoid having to queue at the ticket machine/office when you reach the station, which is lost if you've got to do so anyway to collect the top-up.) The poor design element is that you can't validate on a bus, thereby making validation actually an issue instead of the non-issue it ought to be (yes, I know the excuses for this; however, it'd be trivially easy to make bus-based readers connect to the base by GPRS every five minutes to exchange relevant data with the central system). -- John Band john at johnband dot org www.johnband.org |
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John B wrote:
The poor design element is that you can't validate on a bus, thereby making validation actually an issue instead of the non-issue it ought to be (yes, I know the excuses for this; however, it'd be trivially easy to make bus-based readers connect to the base by GPRS every five minutes to exchange relevant data with the central system). I think we have different definitions of "trivial." -- Michael Hoffman |
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On 24 Aug, 11:31, Michael Hoffman wrote:
The poor design element is that you can't validate on a bus, thereby making validation actually an issue instead of the non-issue it ought to be (yes, I know the excuses for this; however, it'd be trivially easy to make bus-based readers connect to the base by GPRS every five minutes to exchange relevant data with the central system). I think we have different definitions of "trivial." TfL has a secure private network in place to link the fixed Oyster readers to their central server. Companies have been able for many years to provide their employees and their employees' devices with VPN access over GPRS to their secure private networks. Integrating mobile devices with electronic peripherals is more or less a matter of plug- and-play. I'm missing the 'non-trivial' element, here... -- John Band john at johnband dot org www.johnband.org |
Oyster Card
John B wrote:
On 24 Aug, 11:31, Michael Hoffman wrote: The poor design element is that you can't validate on a bus, thereby making validation actually an issue instead of the non-issue it ought to be (yes, I know the excuses for this; however, it'd be trivially easy to make bus-based readers connect to the base by GPRS every five minutes to exchange relevant data with the central system). I think we have different definitions of "trivial." TfL has a secure private network in place to link the fixed Oyster readers to their central server. Companies have been able for many years to provide their employees and their employees' devices with VPN access over GPRS to their secure private networks. Integrating mobile devices with electronic peripherals is more or less a matter of plug- and-play. I'm missing the 'non-trivial' element, here... Yes, you are. Even writing a specification for such a system detailed enough to be implemented would not be trivial. I'd say that anything that involves the deployment of new hardware and software across thousands of buses will not be trivial. Almost-real-time wireless communication only adds to the complexity. -- Michael Hoffman |
Oyster Card
On Aug 24, 1:53 pm, John B wrote:
I'm missing the 'non-trivial' element, here... A bus ticket machine is a fairly simple off-the-shelf gadget. You're proposing bolting on a relatively huge amount of new electronics for very little gain, plus the additional costs of maintaining it and payingt for bandwidth and so on. From a technological point of view you're right, it is trivial, but logistically and economically, no it isn't. You don't need it anyway. Online top ups have an overnight delay, so they could just upload details of top-ups to be collected while the bus is in the depot at night. I presume they've looked at this and found it's more trouble than it's worth, or not something they could keep working reliably, or not compatible with current working practices, or some other non-technological issue. U -- http://londonconnections.blogspot.com/ A blog about transport projects in London |
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John B wrote:
On 24 Aug, 11:31, Michael Hoffman wrote: The poor design element is that you can't validate on a bus, thereby making validation actually an issue instead of the non-issue it ought to be (yes, I know the excuses for this; however, it'd be trivially easy to make bus-based readers connect to the base by GPRS every five minutes to exchange relevant data with the central system). I think we have different definitions of "trivial." TfL has a secure private network in place to link the fixed Oyster readers to their central server. Companies have been able for many years to provide their employees and their employees' devices with VPN access over GPRS to their secure private networks. Integrating mobile devices with electronic peripherals is more or less a matter of plug- and-play. I'm missing the 'non-trivial' element, here... Hence why so many large IT projects go over budget and miss deadlines...? -- Richard J. (to email me, swap 'uk' and 'yon' in address) |
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On Fri, 24 Aug 2007, Mr Thant wrote:
On Aug 24, 1:53 pm, John B wrote: I'm missing the 'non-trivial' element, here... A bus ticket machine is a fairly simple off-the-shelf gadget. You're proposing bolting on a relatively huge amount of new electronics for very little gain, plus the additional costs of maintaining it and payingt for bandwidth and so on. From a technological point of view you're right, it is trivial, but logistically and economically, no it isn't. Okay, hands up anyone here who's an electronic engineer. Anyone? No? So we're all more or less talking out of our collective hats, then? A mate of mine designed a system for trucks that monitors their position, speed, and brake use, and radios it back to base for tracking and maintenance management type stuff. It's a box with a GPS chipset, a GPRS chipset, some analogue-to-digital converters, and a microcontroller. I wouldn't say it was trivial, at all, but it was also not the kind of impossibility you make out. [1] You're right that it would add a fairly marginal amount of utility. But buses are going to have computers with GPRS (and GPS) soon enough anyway, for iBus, this kind of management-oriented telemetry, etc. Adding an interface to the Oyster mainframe at that point would be a matter of a ribbon cable and a few dozen thousand lines of code. tom [1] One of its effects is to make braking more efficient, which saves fuel; something like 2%, i think. It's installed on 5000 trucks, which means it's saving 100 trucks worth of fuel use; this friend accordingly doesn't feel guilty about his frequent intercontinental plane trips! -- As Emiliano Zapata supposedly said, "Better to die on your feet than live on your knees." And years after he died, Marlon Brando played him in a movie. So just think, if you unionize, Marlon Brando might play YOU in a movie. Even though he's dead. -- ChrisV82 |
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Tom Anderson wrote:
On Fri, 24 Aug 2007, Mr Thant wrote: On Aug 24, 1:53 pm, John B wrote: I'm missing the 'non-trivial' element, here... A bus ticket machine is a fairly simple off-the-shelf gadget. You're proposing bolting on a relatively huge amount of new electronics for very little gain, plus the additional costs of maintaining it and payingt for bandwidth and so on. From a technological point of view you're right, it is trivial, but logistically and economically, no it isn't. Okay, hands up anyone here who's an electronic engineer. I'm a programmer, so I have a good idea of what "trivial" means in terms of even that aspect of the project. So we're all more or less talking out of our collective hats, then? Perhaps you are, if you say so. I'm not. A mate of mine designed a system for trucks that monitors their position, speed, and brake use, and radios it back to base for tracking and maintenance management type stuff. It's a box with a GPS chipset, a GPRS chipset, some analogue-to-digital converters, and a microcontroller. I wouldn't say it was trivial, at all, but it was also not the kind of impossibility you make out. [1] I don't think anyone has said what John has proposed is *impossible,* only that it is not *trivial* either. What you describe is in the same category. You're right that it would add a fairly marginal amount of utility. But buses are going to have computers with GPRS (and GPS) soon enough anyway, for iBus, this kind of management-oriented telemetry, etc. Adding an interface to the Oyster mainframe at that point would be a matter of a ribbon cable and a few dozen thousand lines of code. *Now* you're talking out of your hat. It would be nice to collect online top-up at any Tube station rather than having to nominate one. Or to allow collection without having to wait overnight. Either of these things would be a walk in the park compared to a GPRS-based system on the buses. Yet they are not done. It's not as easy as you think. As Richard J. points out IT projects are notorious for missing budgets and deadlines. I think no small part of this is due to overly optimistic assumptions at the outset. -- Michael Hoffman |
Oyster Card
On Aug 20, 10:54 pm, Uncle Dave wrote:
Can anyone tell me how I can use myOysterCard on buses? TFL don't seem to want to - they hint at it, presumably expecting visitors to London to somehow understand how London transportation works. You are not alonhttp://www.ilfordrecorder.co.uk/content/redbridge/recorder/news/story.aspx?brand=RECOnline&category=newsIlford&tBr and=northlondon24&tCategory=newsilford&itemid=WeED 20%20Sep%202007%2009%3A33%3A33%3A853 quote Train users paying for Oyster card mix-up MARC WALKER - 20 September 2007 CONFUSED rail passengers are being hit with £20 on-the-spot fines after mistakenly thinking they can use their Oyster card on train services. Rail company One has pledged to extend the electronic ticketing system - which operates between Stratford and Liverpool Street - to Redbridge stations by May 2009. But in the meantime many commuters remain bewildered by the transport network. Barry Edwards, of Chelmsford Road, South Woodford, said he saw several people attempt to pass through barriers at Ilford station using their Oyster cards, only to be fined for fare dodging. He said: "There was a Polish student reduced to tears when an officer was trying to serve her a £20 penalty charge. "Transport for London has already paid the money to One Railway to take on the pre-payment system right up to Romford. If the money has been paid, why not wave them through?" A One spokesman confirmed that TfL will pay for the installation of Oyster payment barriers at stations in Ilford, Seven Kings, Goodmayes and Chadwell Heath - but denied that the company had already received the cash from City Hall. She said: "No money comes to us. TfL puts the equipment into the stations, but we will be paying for the maintenance." London Mayor Ken Livingstone has made no secret of his anger over train operators' reluctance to embrace Oyster. A TfL spokesman said: "We recognise the benefits to tens of thousands of passengers of a fully integrated transport smartcard, to pay for all forms of public transport across London. "Indeed, last May, the mayor offered £20million to pay for the provision and installation of Oyster across the national rail network in the capital. "All the train operating companies are in final discussion with TfL over the implementation of Oyster pay-as-you-go on their services. Agreement should hopefully be reached in the next few weeks. unquote: |
Oyster Card
Bob wrote:
CONFUSED rail passengers are being hit with £20 on-the-spot fines after mistakenly thinking they can use their Oyster card on train services. Rail company One has pledged to extend the electronic ticketing system - which operates between Stratford and Liverpool Street - to Redbridge stations by May 2009. Well the paper's not helping to clear up the confusion is it?! "Oyster cards" CAN be used at Ilford BUT only the ones with season tickets on them - I've never had a problem here. What causes the confusion is the widespread use of "Oyster" when "Pay As You Go" is what is meant. |
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