On Apr 26, 11:56*pm, (Colin Rosenstiel) wrote:
In article ,

(Peter Smyth) wrote:
They do offer refunds on perfectly reasonable terms. They refund
the difference between the cost of the annual and the cost of
monthly travelcards for the period used.

That's all very well, but in this case the punter is actually trading up
to a season for more zones, so treating it as a refund is rather mean on
someone who's planning to spend more money with them.

Charging the extra pro-rata the difference between the two seasons would
seem a lot more reasonable to me.

--
Colin Rosenstiel

And that is what they do. The only point where this doesn't apply is
when there is less than a month remaing on the ticket. I think that
this apply partially because it takes 7 working days for the forms to
be processed and partially because there is a fee to pay as well which
means that any benefit would be lost.

"Colin Rosenstiel" wrote in message
l.co.uk...
In article ,
(Peter Smyth) wrote:

They do offer refunds on perfectly reasonable terms. They refund
the difference between the cost of the annual and the cost of
monthly travelcards for the period used.

That's all very well, but in this case the punter is actually trading
up
to a season for more zones, so treating it as a refund is rather mean
on
someone who's planning to spend more money with them.

Charging the extra pro-rata the difference between the two seasons
would
seem a lot more reasonable to me.

I was referring to refunds. If you exchange your travelcard to a
different validity then they will pro-rata the difference.

This means that it can be cheaper to exchange a 1-6 season to a zone 6
only season than to get a complete refund.

Peter Smyth