Efficiencey of TfL (was Sharing an Oyster PAYG)
 

Having failed to find the answer to my question on the TfL website I posted
a question there and *then* noticed that they say it may take up to seven
days (seven working days maybe) to get an answer. That was on 30th October.

I then posted the same question here (below) and had three answers within
the hour.

I have just had a reply from TfL - a mere 18 days (13 working days) later.

There's nothing like a prompt & efficient servive, and this ...

Stephen


"Stephen Osborn" wrote in message
...
Sorry if this has been covered before but I searched & could not find it.

I have an Oyster PAYG and have friends staying with me for the weekend.
They live way out of London and so it does not make sense for them to get
Oyster cards. When we travel on the bus together can I use my Oyster card
to pay for them as well?

On the TFL site it says that you can share an Oyster card if it has pay as
you go with Auto top-up, however I don't have Auto top-up and that answer
does not make it clear that multiple people can share teh card at the same
time.

Also on the TFL site it says that you can lend your Oyster card for
visitors to anyone when you are not using. That implies that two people
cannot use it at the same time but does not make it clear if the
restriction only applies to Oyster card for visitors or to all Oyster
cards.


Many thanks

Stephen

Efficiencey of TfL (was Sharing an Oyster PAYG)
 

In article ,
(Stephen Osborn) wrote:

Having failed to find the answer to my question on the TfL website
I posted a question there and *then* noticed that they say it may
take up to seven days (seven working days maybe) to get an answer.
That was on 30th October.

I then posted the same question here (below) and had three answers
within the hour.

I have just had a reply from TfL - a mere 18 days (13 working days)
later.

There's nothing like a prompt & efficient servive, and this ...

and the answer was?

--
Colin Rosenstiel

Efficiencey of TfL (was Sharing an Oyster PAYG)
 

wrote in message
...
In article ,
(Stephen Osborn) wrote:

Having failed to find the answer to my question on the TfL website
I posted a question there and *then* noticed that they say it may
take up to seven days (seven working days maybe) to get an answer.
That was on 30th October.

I then posted the same question here (below) and had three answers
within the hour.

I have just had a reply from TfL - a mere 18 days (13 working days)
later.

There's nothing like a prompt & efficient servive, and this ...

and the answer was?

Oh, sorry I thought that was obvious.

They said the same as I was told here, namely that a PAYG Oyster can be
shared but that multiple people cannot use it at *the same time*.

regards

Stephen

--
Colin Rosenstiel

Efficiencey of TfL (was Sharing an Oyster PAYG)
 

In article ,
(Stephen Osborn) wrote:

wrote in message
...
In article ,
(Stephen Osborn) wrote:

Having failed to find the answer to my question on the TfL website
I posted a question there and *then* noticed that they say it may
take up to seven days (seven working days maybe) to get an answer.
That was on 30th October.

I then posted the same question here (below) and had three answers
within the hour.

I have just had a reply from TfL - a mere 18 days (13 working days)
later.

There's nothing like a prompt & efficient servive, and this ...

and the answer was?

Oh, sorry I thought that was obvious.

They said the same as I was told here, namely that a PAYG Oyster
can be shared but that multiple people cannot use it at *the same
time*.

Oh, OK, a statement of the bleeding obvious then.

--
Colin Rosenstiel

Efficiencey of TfL (was Sharing an Oyster PAYG)
 

In message , at 16:19:30 on
Tue, 18 Nov 2008, Stephen Osborn
remarked:
I have just had a reply from TfL - a mere 18 days (13 working days) later.

There's nothing like a prompt & efficient servive, and this ...

Which reminds me, I haven't had a reply from them about my complaint
regarding the lack of Oyster facilities at LHR-123 station.
--
Roland Perry

Efficiencey of TfL (was Sharing an Oyster PAYG)
 

On 19 Nov, 13:01, Roland Perry wrote:
Which reminds me, I haven't had a reply from them about my complaint
regarding the lack of Oyster facilities at LHR-123 station.

I got mine today:

"I'm sorry to hear that you had a difficult experience and I can
appreciate how frustrating it must have been for you.

I have spoken with the senior station manager about this issue and he
has confirmed that the closures were in place in prepartion for the
planned escalator replacment work due to start early next year. The
trial was carried out to see how the station would cope with the loss
of one up and one down escalator and also to test the remaining
escalators operating in the wrong direction.

We were aware before the trial started that without the installation
of additional Oyster readers there may have been some issues with
customer being unable to touch in or touch out. However, there wasn't
really anyway around it. The trial had to take place and the
installation of new Oyster readers would have taken up to 10 weeks.
Therefore it was not possible to install them for the trial but they
will be in place when the actual works start next year.

I hope you find this information helpful and I'm sorry for the
problems you experienced"

U

Efficiencey of TfL (was Sharing an Oyster PAYG)
 

In message
, at
02:57:01 on Thu, 20 Nov 2008, Mr Thant
remarked:
On 19 Nov, 13:01, Roland Perry wrote:
Which reminds me, I haven't had a reply from them about my complaint
regarding the lack of Oyster facilities at LHR-123 station.

I got mine today:

So did I.

"I'm sorry to hear that you had a difficult experience and I can
appreciate how frustrating it must have been for you.

I have spoken with the senior station manager about this issue and he
has confirmed that the closures were in place in prepartion for the
planned escalator replacment work due to start early next year. The
trial was carried out to see how the station would cope with the loss
of one up and one down escalator

So they were experimenting upon the public, to see how we would cope.

and also to test the remaining
escalators operating in the wrong direction.

We were aware before the trial started that without the installation
of additional Oyster readers there may have been some issues with
customer being unable to touch in or touch out. However, there wasn't
really anyway around it.

Some signs, and helpful staff, would have mitigated the situation a
little. Or was lack of signage, and unhelpfulness, part of the
experiment?

The trial had to take place and the
installation of new Oyster readers would have taken up to 10 weeks.

And they want us to believe that the escalator replacement project was
initiated in the last 10 weeks, so there wasn't time to order a
replacement Oyster pad before starting the trial?

Therefore it was not possible to install them for the trial but they
will be in place when the actual works start next year.

I hope you find this information helpful and I'm sorry for the
problems you experienced"

U

--
Roland Perry

Efficiencey of TfL (was Sharing an Oyster PAYG)
 

In article , (Roland
Perry) wrote:

In message , at 16:19:30
on Tue, 18 Nov 2008, Stephen Osborn
remarked:
I have just had a reply from TfL - a mere 18 days (13 working days)
later.

There's nothing like a prompt & efficient servive, and this ...

Which reminds me, I haven't had a reply from them about my
complaint regarding the lack of Oyster facilities at LHR-123
station.

I had one yesterday which was much the same as Mr Thant's. I also wondered
why they couldn't put up a few signs.

--
Colin Rosenstiel

Efficiencey of TfL (was Sharing an Oyster PAYG)
 

In message , at 16:38:29
on Thu, 20 Nov 2008, remarked:
Which reminds me, I haven't had a reply from them about my
complaint regarding the lack of Oyster facilities at LHR-123
station.

I had one yesterday which was much the same as Mr Thant's.

aol

I also wondered why they couldn't put up a few signs.

Maybe they are on 10 week lead time too :(
--
Roland Perry