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Oyster PAYG on Heathrow Connect
According to the latest TfL board minutes, extending PAYG from Hayes &
Harlington to Heathrow Terminals is being studied. http://www.tfl.gov.uk/assets/downloa...ember-2008.pdf page 15 |
Oyster PAYG on Heathrow Connect
On 7 Nov, 17:08, Matthew Dickinson wrote: According to the latest TfL board minutes, extending PAYG from Hayes & Harlington to Heathrow Terminals is being studied. http://www.tfl.gov.uk/assets/downloa...report-novembe... page 15 Interesting. "Implementation and launch remains possible by March 2009" they say - well don't hold your breath, there've been numerous false starts when it comes to getting the agreement of the TOCs with regards to accepting Oyster PAYG on rail routes in London, though it seems they've finally come around to the inevitability of it (indeed a number now accept PAYG on some routes). If it were to be accepted on Heathrow Connect, it would be something of a struggle to ensure that passengers understood it could not be used on the faster Heathrow Express service! But in terms of local journeys it would certainly make sense, as Oyster PAYG can now be used on all FGW services within Greater London apart from trains to Heathrow. |
Oyster PAYG on Heathrow Connect
On Fri, 7 Nov 2008 09:08:15 -0800 (PST), Matthew Dickinson
wrote: According to the latest TfL board minutes, extending PAYG from Hayes & Harlington to Heathrow Terminals is being studied. http://www.tfl.gov.uk/assets/downloa...ember-2008.pdf page 15 It is scheduled for introduction next year - obviously subject to final agreement with BAA (as per report). I've seen info saying that it should have been introduced by now! -- Paul C |
Oyster PAYG on Heathrow Connect
"Paul Corfield" wrote in message ... On Fri, 7 Nov 2008 09:08:15 -0800 (PST), Matthew Dickinson wrote: According to the latest TfL board minutes, extending PAYG from Hayes & Harlington to Heathrow Terminals is being studied. http://www.tfl.gov.uk/assets/downloa...ember-2008.pdf page 15 It is scheduled for introduction next year - obviously subject to final agreement with BAA (as per report). I've seen info saying that it should have been introduced by now! Another 'special zone' like Watford Junction then? Or could they bring the route into zone 6... Paul S |
Oyster PAYG on Heathrow Connect
On Fri, 7 Nov 2008 20:08:01 -0000, "Paul Scott"
wrote: "Paul Corfield" wrote in message .. . On Fri, 7 Nov 2008 09:08:15 -0800 (PST), Matthew Dickinson wrote: According to the latest TfL board minutes, extending PAYG from Hayes & Harlington to Heathrow Terminals is being studied. http://www.tfl.gov.uk/assets/downloa...ember-2008.pdf page 15 It is scheduled for introduction next year - obviously subject to final agreement with BAA (as per report). I've seen info saying that it should have been introduced by now! Another 'special zone' like Watford Junction then? Or could they bring the route into zone 6... I've no idea how it will work conceptually. I would expect it to be charged at a premium rate and also for there to be a "premium" penalty in case people fail to validate on entry at Heathrow. Where it get's fun is how you deal with travel to Terminal 5 where only HEX offers the service. -- Paul C |
Oyster PAYG on Heathrow Connect
"Paul Corfield" wrote in message
... On Fri, 7 Nov 2008 20:08:01 -0000, "Paul Scott" wrote: "Paul Corfield" wrote in message . .. On Fri, 7 Nov 2008 09:08:15 -0800 (PST), Matthew Dickinson wrote: According to the latest TfL board minutes, extending PAYG from Hayes & Harlington to Heathrow Terminals is being studied. http://www.tfl.gov.uk/assets/downloa...ember-2008.pdf page 15 It is scheduled for introduction next year - obviously subject to final agreement with BAA (as per report). I've seen info saying that it should have been introduced by now! Another 'special zone' like Watford Junction then? Or could they bring the route into zone 6... I've no idea how it will work conceptually. I would expect it to be charged at a premium rate and also for there to be a "premium" penalty in case people fail to validate on entry at Heathrow. Where it get's fun is how you deal with travel to Terminal 5 where only HEX offers the service. But inter-terminal journeys are free. |
Oyster PAYG on Heathrow Connect
On Sat, 8 Nov 2008 00:55:24 -0000, "John Salmon"
wrote: "Paul Corfield" wrote in message .. . On Fri, 7 Nov 2008 20:08:01 -0000, "Paul Scott" wrote: "Paul Corfield" wrote in message ... On Fri, 7 Nov 2008 09:08:15 -0800 (PST), Matthew Dickinson wrote: According to the latest TfL board minutes, extending PAYG from Hayes & Harlington to Heathrow Terminals is being studied. http://www.tfl.gov.uk/assets/downloa...ember-2008.pdf page 15 It is scheduled for introduction next year - obviously subject to final agreement with BAA (as per report). I've seen info saying that it should have been introduced by now! Another 'special zone' like Watford Junction then? Or could they bring the route into zone 6... I've no idea how it will work conceptually. I would expect it to be charged at a premium rate and also for there to be a "premium" penalty in case people fail to validate on entry at Heathrow. Where it get's fun is how you deal with travel to Terminal 5 where only HEX offers the service. But inter-terminal journeys are free. I appreciate that is true for HEX / Connect but it isn't for LU. There are clear implications about explaining the nuances of PAYG validity and also ensuring validation equipment is properly located with the right publicity. Employees of the airport will, I am sure, get used to this quickly. However irregular travellers and tourists may struggle and thus it is important to get the details of who does what and how correct. I assume this will be part of the agreement under consideration. Am I correct in assuming that HEX and Heathrow Connect fares are different but that there is still an effective premium for the Hayes to Heathrow section on Connect services? I know that it was not an easy task getting LU's ticketing sorted out for the T5 station where BAA run the station. This just adds to the complexity and there will be implications for BAA's own operation. -- Paul C |
Oyster PAYG on Heathrow Connect
Paul Corfield wrote:
Am I correct in assuming that HEX and Heathrow Connect fares are different but that there is still an effective premium for the Hayes to Heathrow section on Connect services? Yup. Cash fares are presently as follows: Heathrow Express Standard Single: £16.50 Heathrow Express 1st Class Single: £26.00 Heathrow Express Standard Return: £32.00 Heathrow Express 1st Class Return: £50.00 Tickets can be purchased on board for a £3.00 supplement in Standard, but for the normal price in 1st. Heathrow Connect Standard Single: £ 6.90 Heathrow Connect Standard Return: £13.80 NB: Penalty Fares apply between Paddington and Hayes & Harlington, and the Heathrow Connect website alleges that Oyster PAYG is *not* valid on Heathrow Connect at all! Paddington - Hayes & Harlington fares: Anytime 1st Day Single: £ 6.10 Anytime 1st Day Return: £12.20 Anytime Day Single: £ 4.10 Anytime Day Return: £ 7.50 Off-Peak Day Return: £ 5.00 Oyster Peak Single: £ 3.50 Oyster Off-Peak Single: £ 2.00 Hayes & Harlington - Heathrow: Anytime Day Single: £ 4.90 Anytime Return: £ 9.80 Cheers, Barry |
Oyster PAYG on Heathrow Connect
On Nov 8, 2:19*pm, Barry Salter wrote:
Paul Corfield wrote: Am I correct in assuming that HEX and Heathrow Connect fares are different but that there is still an effective premium for the Hayes to Heathrow section on Connect services? Yup. Cash fares are presently as follows: * Heathrow Express Standard Single: £16.50 Heathrow Express 1st Class Single: £26.00 * Heathrow Express Standard Return: £32.00 Heathrow Express 1st Class Return: £50.00 Tickets can be purchased on board for a £3.00 supplement in Standard, but for the normal price in 1st. Heathrow Connect Standard Single: £ 6.90 Heathrow Connect Standard Return: £13.80 NB: Penalty Fares apply between Paddington and Hayes & Harlington, and the Heathrow Connect website alleges that Oyster PAYG is *not* valid on Heathrow Connect at all! Is that just an out of date website? The Oystercard website shows Oyster as valid from West Drayton - Paddington and the Hayes - Paddington section of the Heathrow Connect is operated on behalf of First Great Western and is part of the Paddington suburban service pattern. |
Oyster PAYG on Heathrow Connect
On 8 Nov, 09:34, Andy wrote:
Is that just an out of date website? Yes. The press office definitely thinks they accept PAYG. the Hayes - Paddington section of the Heathrow Connect is operated on behalf of First Great Western Almost. The trains and the staff (which are owned/employed by Heathrow Express) are sublet to First Great Western for that part of the journey. U |
Oyster PAYG on Heathrow Connect
In message , at 10:22:32 on
Sat, 8 Nov 2008, Paul Corfield remarked: irregular travellers and tourists may struggle Talking of which, I went through T123 Underground station earlier today, and the automatic barriers were taped off, with everyone having to take a scenic tour of the booking office to get to the escalators. It wasn't clear why, and the station employee I asked looked at me as if was talking Swahili. The thing that may have confused "irregular users and tourists" was the lack of an obvious Oyster ad to touch in. It was recommended we lean over the tape and use one of the pads on the inoperative gates. -- Roland Perry |
Oyster PAYG on Heathrow Connect
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Oyster PAYG on Heathrow Connect
On Nov 9, 1:10*pm, wrote:
In article , (Roland Perry) wrote: In message , at 10:22:32 on Sat, 8 Nov 2008, Paul Corfield remarked: irregular travellers and tourists may struggle Talking of which, I went through T123 Underground station earlier today, and the automatic barriers were taped off, with everyone having to take a scenic tour of the booking office to get to the escalators. It wasn't clear why, and the station employee I asked looked at me as if was talking Swahili. The thing that may have confused "irregular users and tourists" was the lack of an obvious Oyster ad to touch in. It was recommended we lean over the tape and use one of the pads on the inoperative gates. Yes, I saw that yesterday when meeting my brother on his way through London overnight at our mothers on his way from India back home to the US.. Our mother has had to give up driving so we were using the tube to meet him for the first time for many years. She has a freedom Pass of course and I had a day travelcard as I was in London for other proposes earlier in the day. I got my brother an Oyster card (£1 to Zone 2 instead of £4 cash fare) at the ticket office then realised when we reached the platform that there was no Oyster reader anywhere near the route from ticket office to platform and had to dash back upstairs for him to touch it in. No apologies for the confusion from staff at all. Maybe they are following the example of much of the DLR. |
Oyster PAYG on Heathrow Connect
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Oyster PAYG on Heathrow Connect
On 9 Nov, 13:10, wrote: In article , (Roland Perry) wrote: In message , at 10:22:32 on Sat, 8 Nov 2008, Paul Corfield remarked: irregular travellers and tourists may struggle Talking of which, I went through T123 Underground station earlier today, and the automatic barriers were taped off, with everyone having to take a scenic tour of the booking office to get to the escalators. It wasn't clear why, and the station employee I asked looked at me as if was talking Swahili. The thing that may have confused "irregular users and tourists" was the lack of an obvious Oyster ad to touch in. It was recommended we lean over the tape and use one of the pads on the inoperative gates. Yes, I saw that yesterday when meeting my brother on his way through London overnight at our mothers on his way from India back home to the US.. Our mother has had to give up driving so we were using the tube to meet him for the first time for many years. She has a freedom Pass of course and I had a day travelcard as I was in London for other proposes earlier in the day. I got my brother an Oyster card (£1 to Zone 2 instead of £4 cash fare) at the ticket office then realised when we reached the platform that there was no Oyster reader anywhere near the route from ticket office to platform and had to dash back upstairs for him to touch it in. No apologies for the confusion from staff at all. This sounds like it's a thoroughly silly situation and will be causing lots of angst to lots of passengers be they irregular visitors to London or even regular travellers. Might I suggest you make a quick complaint - it won't take a moment and might ensure that the higher echelons of LU management become aware if this issue and ensure that in future it is properly addressed, for example Oyster readers are placed in an obvious location for the period of the works. https://www.tfl.gov.uk/tfl/contact/tube/default.asp Oyster is just what my brother and sister-in-law need as each can use it when in London (they are rarely there together). The only snag is how to get auto-top-up. I'm not sure someone can have an online account without a UK address and the need for travel is probably too low to justify £20 top-ups (the reason why I don't use auto-top-up).. The convenience might outweigh that for international travellers like them, though. They also need to be sure which tube station they will hit first after setting it up. Probably Heathrow Terminals 123 but not certain at this range. I think they never need to visit the particular tube station again. I'm curious as to why you've come to the conclusion that your low usage means that you cannot justify enabling auto-topup? Erm, sorry offhand I can't remember what the deal is with regards to Oyster, auto-topup and users with a non-UK address. It's a pity you can't just add PAYG credit online. Problem being that every single Oyster reader at every Tube station (and indeed mainline rail station where Oyster PAYG is accepted) would need to hold a complete list of all Oyster cards on which a top-up (or new season Travelcard) was pending - and that's without even even considering buses! Perhaps this will be possible one day, but not at present - the technology simply could not deal with that! |
Oyster PAYG on Heathrow Connect
On Nov 9, 2:10*pm, wrote:
In article , (MIG) wrote: On Nov 9, 1:10*pm, wrote: In article , (Roland Perry) wrote: In message , at 10:22:32 on Sat, 8 Nov 2008, Paul Corfield remarked: irregular travellers and tourists may struggle Talking of which, I went through T123 Underground station earlier today, and the automatic barriers were taped off, with everyone having to take a scenic tour of the booking office to get to the escalators. It wasn't clear why, and the station employee I asked looked at me as if was talking Swahili. The thing that may have confused "irregular users and tourists" was the lack of an obvious Oyster ad to touch in. It was recommended we lean over the tape and use one of the pads on the inoperative gates.. Yes, I saw that yesterday when meeting my brother on his way through London overnight at our mothers on his way from India back home to the US. Our mother has had to give up driving so we were using the tube to meet him for the first time for many years. She has a freedom Pass of course and I had a day travelcard as I was in London for other purposes earlier in the day. I got my brother an Oyster card (£1 to Zone 2 instead of £4 cash fare) at the ticket office then realised when we reached the platform that there was no Oyster reader anywhere near the route from ticket office to platform and had to dash back upstairs for him to touch it in. No apologies for the confusion from staff at all. Maybe they are following the example of much of the DLR. I don't think you can walk from ticket office to DLR platform without passing even near an Oyster reader. The DLR doesn't sell Oyster, so all Oyster holders will have got it somewhere else, but the problems are around touching in and out on a normal route to/from the platform from/to the direction an Oyster holder is likely to be coming/going. Some of them are very badly placed, for no apparent reason. |
Oyster PAYG on Heathrow Connect
"MIG" wrote ...
I don't think you can walk from ticket office to DLR platform without passing even near an Oyster reader. The DLR doesn't sell Oyster, so all Oyster holders will have got it somewhere else, but the problems are around touching in and out on a normal route to/from the platform from/to the direction an Oyster holder is likely to be coming/going. Some of them are very badly placed, for no apparent reason. I suspect that Mnay senior bods at DLR rejoiced in their 'separateness' from the rest of TFL - and making Oyster convenient was extremely low on their list of priorities. Lately, DLR seems to be more of a team player. -- Andrew |
Oyster PAYG on Heathrow Connect
On Sun, 9 Nov 2008 09:42:06 -0800 (PST), MIG
wrote: The DLR doesn't sell Oyster, so all Oyster holders will have got it somewhere else, but the problems are around touching in and out on a normal route to/from the platform from/to the direction an Oyster holder is likely to be coming/going. Some of them are very badly placed, for no apparent reason. I have wondered if it would make more sense, given the open nature of DLR's system, to have a flat fare and readers on-board instead of having them on the stations. Neil -- Neil Williams Put my first name before the at to reply. |
Oyster PAYG on Heathrow Connect
On 8 Nov, 16:05, Roland Perry wrote:
Talking of which, I went through T123 Underground station earlier today, and the automatic barriers were taped off, with everyone having to take a scenic tour of the booking office to get to the escalators. It wasn't clear why The signs say "escalator closure trials". I think the station has two sets of escalators - one beyond the ticket office for people going in, and one before the ticket office for people leaving, which have their own gateline that exits directly onto the airport corridor. Everyone was being sent via the latter. The thing that may have confused "irregular users and tourists" was the lack of an obvious Oyster ad to touch in. It was recommended we lean over the tape and use one of the pads on the inoperative gates. I noticed after lapping the ticket office that one gate of the exit- only gateline is actually open and has a standalone reader positioned next to it between you and the escalator. This is of course no good if you go in through the normal entrance, or are coming from the ticket office. U |
Oyster PAYG on Heathrow Connect
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Oyster PAYG on Heathrow Connect
In message
, at 10:17:19 on Sun, 9 Nov 2008, Mr Thant remarked: On 8 Nov, 16:05, Roland Perry wrote: Talking of which, I went through T123 Underground station earlier today, and the automatic barriers were taped off, with everyone having to take a scenic tour of the booking office to get to the escalators. It wasn't clear why The signs say "escalator closure trials". I think the closure was a success. Now they can declare the trial over. I think the station has two sets of escalators - one beyond the ticket office for people going in, and one before the ticket office for people leaving, which have their own gateline that exits directly onto the airport corridor. Everyone was being sent via the latter. We went down the escalator I think you'd normally expect to, but the gateline from the corridor to the escalator was closed, and an entire 360 degree trip round the ticket office hall was required. The centre of the hall is a maze of queue-control barriers, but they were shut and therefore unable to be used as a short-cut. -- Roland Perry |
Oyster PAYG on Heathrow Connect
On 9 Nov, 19:37, Richard wrote: On Sun, 09 Nov 2008 17:52:29 GMT, (Neil Williams) wrote: I have wondered if it would make more sense, given the open nature of DLR's system, to have a flat fare and readers on-board instead of having them on the stations. Agreed. *I think the same can be said for trams. Of course in London the trams do already operate on a flat fare basis on Croydon Tramlink - they didn't start off like this but things were switched around a number of years ago so trams basically became an equivalent to buses. Though of course the point you were making is that trams should have on-board Oyster readers. I suppose there are several pluses and minuses to doing things either way. |
Oyster PAYG on Heathrow Connect
On 9 Nov, 22:09, Roland Perry wrote: In message , at 10:17:19 on Sun, 9 Nov 2008, Mr Thant remarked: On 8 Nov, 16:05, Roland Perry wrote: Talking of which, I went through T123 Underground station earlier today, and the automatic barriers were taped off, with everyone having to take a scenic tour of the booking office to get to the escalators. It wasn't clear why The signs say "escalator closure trials". I think the closure was a success. Now they can declare the trial over. Sublime, Mr Perry! |
Oyster PAYG on Heathrow Connect
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Oyster PAYG on Heathrow Connect
On 10 Nov, 10:58, Roland Perry wrote: In message , at 12:25:42 on Sun, 9 Nov 2008, remarked: https://www.tfl.gov.uk/tfl/contact/tube/default.asp Done. You too, Roland? Yes. Good stuff. My impression is that TfL handles passenger comments and complaints somewhat more diligently than others in the transport business, and issues do get passed up the line to the appropriate people. |
Oyster PAYG on Heathrow Connect
In article
, (Mizter T) wrote: On 10 Nov, 10:58, Roland Perry wrote: In message , at 12:25:42 on Sun, 9 Nov 2008, remarked: https://www.tfl.gov.uk/tfl/contact/tube/default.asp Done. You too, Roland? Yes. Good stuff. My impression is that TfL handles passenger comments and complaints somewhat more diligently than others in the transport business, and issues do get passed up the line to the appropriate people. There,s no doubt they have a right shambles at Heathrow now. I won't be back there for a bit, though. -- Colin Rosenstiel |
Oyster PAYG on Heathrow Connect
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