FAO Ticket staff at Wanstead Tube station
 

Thank you very much for trying to explain to me yesterday ( Saturday
11th April) that the z2-6 cap does not exist for National Railcard
holders. I respect the fact that you have been in ticketing for 10
years but your sources of information seem incorrect. As I stated to
you yesterday in previous years I have benefited from the z2-6 cap
and it was not "luck" or "system error" that I received this cap.
Oyster does allow for this cap. I include details.

http://www.tfl.gov.uk/tickets/faresa...ares/6769.aspx

Key points from above :

Holders of the following National Rail Railcards can benefit from
discounted daily price capping:

* Disabled Persons
* HM Forces
* Senior
* 16-25

Railcard :
Journeys
in zones: Peak Off Peak

Zones 1-2 £6.70 £3.35
Zones 1-3 £8.10 £3.80
Zones 1-4 £9.50 £3.80
Zones 1-5 £12.10 £4.60
Zones 1-6 £14.30 £4.60
Zones 1-9 £15.70 £5.60
Zones 1-8 + Watford Junction £17.50 £8.55
Zone 2 £6.70 £3.00
Zones 2-3 £8.10 £3.00
Zones 2-6 £8.50 £3.00
Zones 2-9 £10.10 £3.35
Zones 2-8 + Watford Junction £12.10 £4.65

As you can see there is a z2-6 Off Peak cap of £3.00 for NR Railcard
holders. I suggest that you raise a point with your superiors as it
seems their training process is not as thorough as it should be. Also
I am very surprised that having worked in ticketing for 10 years that
you thought Shepherds Bush was a Z1 station where in fact it is a Z2
station. ;-)

Happy Easter

uc

FAO Ticket staff at Wanstead Tube station
 

On Apr 12, 12:07*pm, wrote:
Thank you very much for trying to explain to me yesterday ( Saturday
11th April) *that the *z2-6 cap does not exist for National Railcard
holders. *I respect the fact that you have been in ticketing for 10
years but your sources of information seem incorrect. As I stated to
you yesterday in previous years I *have benefited from the z2-6 cap
and it was not "luck" or "system error" that I received this cap.
Oyster does allow for this cap. I include details.

http://www.tfl.gov.uk/tickets/faresa...ares/6769.aspx

Key points from above :

Holders of the following National Rail Railcards can benefit from
discounted daily price capping:

* * * Disabled Persons
* * * HM Forces
* * * Senior
* * * 16-25

Railcard :
*Journeys
in zones: * Peak * * * * Off Peak

Zones 1-2 * * * £6.70 *£3.35
Zones 1-3 * * * £8.10 *£3.80
Zones 1-4 * * * £9.50 *£3.80
Zones 1-5 * * * £12.10 * * * * £4.60
Zones 1-6 * * * £14.30 * * * * £4.60
Zones 1-9 * * * £15.70 * * * * £5.60
Zones 1-8 + Watford Junction * *£17.50 * * * * £8.55
Zone 2 *£6.70 *£3.00
Zones 2-3 * * * £8.10 *£3.00
Zones 2-6 * * * £8.50 *£3.00
Zones 2-9 * * * £10.10 * * * * £3.35
Zones 2-8 + Watford Junction * *£12.10 * * * * £4.65

As you can see there is a z2-6 Off Peak cap of £3.00 for NR Railcard
holders. I suggest that you raise a point with your superiors as it
seems their training process is not as thorough as it should be. Also
I am very surprised that having worked in ticketing for 10 years that
you thought Shepherds Bush was a Z1 station where in fact it is a Z2
station. ;-)

Happy Easter

uc


I'm guessing this is was supposed to be an email addressed to someone
at TfL that has erroneously landed up here!

FAO Ticket staff at Wanstead Tube station
 

On 12 Apr, 12:07, wrote:
Thank you very much for trying to explain to me yesterday ( Saturday
11th April) *that the *z2-6 cap does not exist for National Railcard
holders. *I respect the fact that you have been in ticketing for 10
years but your sources of information seem incorrect. As I stated to
you yesterday in previous years I *have benefited from the z2-6 cap
and it was not "luck" or "system error" that I received this cap.
Oyster does allow for this cap. I include details.

http://www.tfl.gov.uk/tickets/faresa...ares/6769.aspx

Key points from above :

Holders of the following National Rail Railcards can benefit from
discounted daily price capping:

* * * Disabled Persons
* * * HM Forces
* * * Senior
* * * 16-25

Railcard :
*Journeys
in zones: * Peak * * * * Off Peak

Zones 1-2 * * * £6.70 *£3.35
Zones 1-3 * * * £8.10 *£3.80
Zones 1-4 * * * £9.50 *£3.80
Zones 1-5 * * * £12.10 * * * * £4.60
Zones 1-6 * * * £14.30 * * * * £4.60
Zones 1-9 * * * £15.70 * * * * £5.60
Zones 1-8 + Watford Junction * *£17.50 * * * * £8.55
Zone 2 *£6.70 *£3.00
Zones 2-3 * * * £8.10 *£3.00
Zones 2-6 * * * £8.50 *£3.00
Zones 2-9 * * * £10.10 * * * * £3.35
Zones 2-8 + Watford Junction * *£12.10 * * * * £4.65

As you can see there is a z2-6 Off Peak cap of £3.00 for NR Railcard
holders. I suggest that you raise a point with your superiors as it
seems their training process is not as thorough as it should be. Also
I am very surprised that having worked in ticketing for 10 years that
you thought Shepherds Bush was a Z1 station where in fact it is a Z2
station. ;-)

Happy Easter

uc

I am confused as to why you felt it necessary to have such a
conversation. You already know how the rules work and that you will
receive the cap. The cap is applied automatically by the oyster
system and is nothing to do with the ticket office. Unless you like
going around asking silly questions and then annoying the staff when
they dont know the right answer.

FAO Ticket staff at Wanstead Tube station
 

On 12 Apr, 12:40, wrote:

I am confused as to why you felt it necessary to have such a
conversation. *You already know how the rules work and that you will
receive the cap. *The cap is applied automatically by the oyster
system and is nothing to do with the ticket office. *Unless you like
going around asking silly questions and then annoying the staff when
they dont know the right answer.

I shall explain.
I had a query when I exited at Wanstead station regarding an incorrect
fare which was deducted from my Oyster card. As a result of this error
a cap was not applied. When I politely asked ticket staff to enlighten
me on this matter and check my oyster usage and give me a print out I
was aggressively challenged wrt z2-6 cap not existing for NRC Holders
and the only cap that could be applied was for z1-6 when travel
reached £4.60. I kindly said that I was not here for an argument and
merely wanted to know why z2-6 cap was not applied, whereupon I was
met with a torrent of fearsome replies stating that z2-6 cap did not
exist. When I said that I had been getting the cap for close to two
years I was told that I should not have been and that I was "lucky"
because there had been a system error. I was then handed the "TFL
Oyster guide to fares" pamphlet by ticket staff ( infront of waiting
customers) to try to find the NRcard discount info. which states that
a z2-6 NRC cap exists. Unfortunately, this info is not printed in the
pamphlet and can only be found online ( which I did explain to ticket
staff). The gloating staff then proceeded to taunt me infront of
customers by saying , "See you can't find it can you, because it
doesn't exist. I've been working in tickets offices for 10 years I
know this and that etc etc etc ..." The whole spectacle was carried
out in public and hence, I did find it quite offensive, belittling and
somewhat humiliating as I'm sure many people would.

FAO Ticket staff at Wanstead Tube station
 

FAO Ticket staff at Wanstead Tube station
 

In message 01c9bbac$42e14b80$LocalHost@default, at 20:24:16 on Sun, 12
Apr 2009, Michael R N Dolbear remarked:
You could have taken the copy of the January 2008 or September 2008
editions that I am sure you possess.

Or a printout from the website of course.

Is it really necessary to carry copies of such publications whenever
travelling by train, just in case you meet a poorly educated member of
staff?
--
Roland Perry

FAO Ticket staff at Wanstead Tube station