Underground Customer Charter Refunds on-line
 

Don't recall seeing this posted here before, and I've just noticed it:

Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

It's a great idea - have this set as my brower homepage, so upon
arrival at work, the disgust with TFL is fresh and a claim for the
delay is lodged immediately. Having to fill out a paper form means a
possibility of forgeting to claim.

Now I can claw back some of the tax and council tax I pay for getting
a thrid world service. If only every public service had a refund
charter!


Cheers,

Jason.

Underground Customer Charter Refunds on-line
 

"Jason" wrote in message
...

Don't recall seeing this posted here before, and I've just noticed it:

Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

It's a great idea - have this set as my brower homepage, so upon
arrival at work, the disgust with TFL is fresh and a claim for the
delay is lodged immediately. Having to fill out a paper form means a
possibility of forgeting to claim.


I noticed it this morning as well.

Is there anyway of getting it to save your details (Address etc) ?

Also, is the Northern Line disruption covered under the charter ? The
delays on Sunday do as the cause was not 3rd party (Actually, are
contractors 3rd party ?), but what about this week ? They advertised there
would be no service so I suppose that covers them from charter claims







Now I can claw back some of the tax and council tax I pay for getting
a thrid world service. If only every public service had a refund
charter!


Cheers,

Jason.

Underground Customer Charter Refunds on-line
 

"Jason" wrote in message
...

Don't recall seeing this posted here before, and I've just noticed it:

Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

still banking on them giving refunds for free via oyster...

Underground Customer Charter Refunds on-line
 

On Tue, 21 Oct 2003 10:50:09 +0000 (UTC), "simon"
wrote:

"Jason" wrote in message
.. .
Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

Is there anyway of getting it to save your details (Address etc) ?

The "your.thetube.com" service (which is what you must log in to) only
holds a postcode. Mine dislays on the charter form, but everything
else must be entered each and every time.

TFL don't want to make it too easy do they? ;-)


Cheers,

Jason.

Underground Customer Charter Refunds on-line
 

"spammy" wrote in message
...

"Jason" wrote in message
...

Don't recall seeing this posted here before, and I've just noticed it:

Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

still banking on them giving refunds for free via oyster...


I would be very surprised if they do that.

When a charter form is received at LU, do they actually check all the times
etc and then the reason (Ie: Pay up if it was there fault).

A short time ago when there was a signal failure on the Victoria Line, the
driver announced that charter forms could be used to claim compensation.
I've never heard of any LU staff ever mention them apart from that occasion.

Underground Customer Charter Refunds on-line
 

On Tue, 21 Oct 2003 13:09:40 +0100, "spammy" wrote:

"Jason" wrote in message
.. .
Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

still banking on them giving refunds for free via oyster...

That would be handy, but I doubt refunds will be given to people
without them doing some leg-work. Other customer focused organisations
might - but this is TfL!

The form above incorporates space for Oysters, which is better then
than the paper version.


Cheers,

Jason.

Underground Customer Charter Refunds on-line
 

"Jason" wrote in message
...

Don't recall seeing this posted here before, and I've just noticed it:

Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

It's a great idea - have this set as my brower homepage, so upon
arrival at work, the disgust with TFL is fresh and a claim for the
delay is lodged immediately. Having to fill out a paper form means a
possibility of forgeting to claim.

Now I can claw back some of the tax and council tax I pay for getting
a thrid world service. If only every public service had a refund
charter!


Cheers,

Jason.

I'm wondering what would happen if i was to claim for a delay that happened
last week, seeing as i was the driver.

Underground Customer Charter Refunds on-line
 

I notice the statement that they do not accept responsibility for delays on
National Rail - is this correct even if passengers have LU Travel cards ? I
use the Chiltern Line to Amersham and have always been able to claim before.

Underground Customer Charter Refunds on-line
 

On Tue, 21 Oct 2003 18:54:16 +0100, "Kevin Bean"
wrote:

I notice the statement that they do not accept responsibility for delays on
National Rail - is this correct even if passengers have LU Travel cards ? I
use the Chiltern Line to Amersham and have always been able to claim before.

If you're delayed on National Rail, you make a claim with the
appropriate Train Operating Company, not TfL.

Unfortunately, however, TOCs generally only pay out for delays of an
hour or more, as opposed to London Underground's 15 minutes, and even
then they're only obliged to give you a 20% Refund on the leg of the
journey you made, so if you only paid £10 Return, and you're delayed by
an hour on the Return, they're only obliged to give you £1 back. LU,
however, give a refund of 100% of the Single Fare for the journey you
were making.

HTH,

Barry

--
Barry Salter,
Read uk.* newsgroups? Read uk.net.news.announce!

DISCLAIMER: The above comments do not necessarily represent the
views of my employers.

Underground Customer Charter Refunds on-line
 

Jason wrote:

On Tue, 21 Oct 2003 10:50:09 +0000 (UTC), "simon"
wrote:

"Jason" wrote in message
.. .
Underground Customer Charter Refunds can now be lodged on-line:
http://tube.tfl.gov.uk/charter/

Is there anyway of getting it to save your details (Address etc) ?

The "your.thetube.com" service (which is what you must log in to) only
holds a postcode.

and the wrong one at that. I'm sure I updated my address AGES ago.