Paul Mawdsley writes

I had terrible trouble convincing a conductor on the number 13 bus to
accept my Oystercard on Saturday afternoon. She said she had never
seen one before, couldn't tell if it was valid and so wasn't going to
let me use it. Eventually, and I think only because the bus was very
busy, she gave up and let me travel.

Who operates route 13? Is it Sovereign? If so, I think a phone call to
them to lodge a complaint would be in order. They should be able to
keep their staff informed about the biggest change in ticketing since
the introduction of the Travelcard.

020 8238 5500.

--
Dave