In message , Anon
writes
There has been a major change in the ticketing system and the training of
the staff was basic and did not cover every aspect. Using pre-pay as a
method of payment was not even touched.

I was trained on Pre Pay but it was a few weeks before it went live and
before anyone knew the problems Error 24 would cause.
Most of us were trained to use the Hand Held Checker too but that was
months ago.


As it is a different company that deal with the upgrading of software on
both the passenger machines and the ticket office machines(this is all done
remotely) there is also a lack of communication as to when things have been
changed.

Regularly staff will come on duty and the menu's will have changed. Their
fast keys will have been cancelled and they then have to find where the most
popular tickets have been put.

This is in no means a way of excusing this members of staffs ignorance but a
way of explaining what is going on. I personally think the fault is a lack
of effective communication.

The good thing about ticket office staff is there ability to have things
continuously changed but still manage to cope. Without this ability I think
you would have seen more offices shut in January.

I couldn't agree more; I'm glad I don't have the MF license right now.
--
Kat Me, Ambivalent? Well, yes and no.