"Redonda" wrote in message ...
Do bus drivers get *any* sort of training in how to deal with the public?
This is an article from this week's East London Advertiser:

There is a nationwide shortage of bus drivers. Most bus companies are
busy recuirting for bus drivers. Combined with stressful driving
condtions in London makes it hard to recurit bus drivers.
Hence the reason why a majority of bus drivers have absoutley no
customer service skills. If there was a lot more people applying then
maybe they could take on more people with customer service skills.
At the end of the day you have to decide whether you want a lot of bus
drivers with only some of them having good customer service skills. Or
a shortage of bus drivers but those we do have, having good customer
service skills.
I think most people in London as long as the bus stops at their stop
they are happy.