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Old January 22nd 12, 12:44 AM posted to uk.transport.london
AJM AJM is offline
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First recorded activity at LondonBanter: Jul 2009
Posts: 9
Default Oyster refund question

Yesterday I received the following e-mail from tfl informing me about a
charging error on one of my journeys, and that it will be refunded when
a next touch-in at Bexley station. The problem is, I was staying there
on vacation and returned home to Scotland on Thursday. Is there another
way to get this refund added to my card for future use as it might prove
a bit expensive to travel 400 miles to 'touch-in' to get my 1.20GBP
back?

Will calling the number below resolve this?

Regards

Alan

MESSAGE START

Dear #####

Due to an operational issue, you are due a payment of ?1.20. This is now
ready for collection at Bexley [National Rail].

Payment correction details:
Reason: Payment correction because of an operational issue
Value: ?1.20
Reference: #######
Collection location: Bexley [National Rail]
Status: Ready for collection with Oyster card number ############

To collect your payment, touch your Oyster card on a yellow reader at
the location shown above when you start a journey.

Please keep your Oyster card number safe. You may need to quote it if
you call the Oyster helpline (0845 330 9876).

Yours sincerely,

Aderemi Ademola
Oyster Customer Services Manager
tfl.gov.uk/oyster
SNIP