"Robin" wrote in message
...
On 07/03/2018 12:28, Basil Jet wrote:
snip

No, it isn't. There are countless places where one wrong turn can put you
on a motorway and add 10 or 20 miles to a journey.

Do Uber's terms and conditions leave the customer liable for the costs of
such a mistake (assuming the customer did not give the driver instructions
directions which caused it)? I'd have expected it to be negligence by the
driver - on the basis that any reasonably competent driver of a PHV would
either know a reasonable route or take steps (SatNav, map, phone a friend,
or whatever) to find one.

The trip is charged automatically and it's possible that even the driver may
not be able to make an adjustment. So the customer can give the driver a bad
rating or ...

https://help.uber.com/h/0487f360-dc5...9-9d3f04810fa9
"My driver took a poor route

If you have concerns about the route your driver took, let us know here.
We'll be happy to review.

Trip fares are calculated including both distance and time, as well as other
applicable charges.

Please keep in mind that if events outside your driver's control (such as
traffic or road construction) impact your route and travel time, we may not
be able to provide a fare adjustment."
.... which would be more productive than moaning about it on a newsgroup.

--
DAS