On Mon, 16 Aug 2004 20:18:55 +0100, "Robin Mayes"
wrote:


"Paul Corfield" wrote in message
.. .
On Sun, 15 Aug 2004 11:03:24 GMT, "Richard J."
wrote:

But the main reason why people don't take any notice IMHO is because
there are just too many announcements. It's a continual stream: good
service on all lines don't leave any items unattended no smoking
anywhere on the underground let customers off the train first mind the
gap drink lots of water good service on all lines use all available
doors move right down inside the car this train is ready to depart
please stand well clear of the closing doors mind the doors good service
on all lines ...

I'll probably get sacked for saying it but I agree.

I absolutely hate the incessant broadcasting of messages. I change at
Kings Cross and if I need to wait for a Piccadilly Line for more than 30
seconds I can guarantee to have heard the same messages at least 3 times
during my connection.

Can you pass on those comments to the Quality Service Information team
please as it appears they only seem to hear them 30% of the time on a 15
minute survey please?

I thought they had been disbanded? I suspect the issue is that the
concept is heartily endorsed at very senior level but that few people
dare raise a murmur of criticism about the execution of the concept.
The art of commenting will be to appear fulsome in praise of the idea
but to provide constructive criticism where needed. I appreciate that
communication is not perfect and the knowledge of what is wrong can be
hard to disseminate quickly but even so!

I doubt if those who work on stations and are being told to put out these
messages need to learn much. Marketing and Publicity comissioned a survey of
'customers' and the results of what they wanted are being heard every 30
seconds! The "Good [whatever time of day] ladies and gentlemen" was added by
senior management as it's seen as polite, especially in the US. I hope
nobody is saying there is a 'normal service', it's a 'good service'! I do
like the National Rail 'perturbed service' for disruptions though!

The Vic Line messages can be different to those on any other line. Not
yet heard the perturbed service but it does conjure up certain images.

I do like the line based notice boards as you enter through the ticket
gates that allows you to very quickly assess what is going well and what
isn't. Most stations do well in keeping those up to date IME.

Known as "Howard's boards" after a certain director...

Oh - you live and learn. They have a mock up of the new electronic
version in the reception at 55 Broadway.
--
Paul C


Admits to working for London Underground!