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Don't run Announcements
On Mon, 16 Aug 2004 20:18:55 +0100, "Robin Mayes"
wrote: "Paul Corfield" wrote in message .. . On Sun, 15 Aug 2004 11:03:24 GMT, "Richard J." wrote: But the main reason why people don't take any notice IMHO is because there are just too many announcements. It's a continual stream: good service on all lines don't leave any items unattended no smoking anywhere on the underground let customers off the train first mind the gap drink lots of water good service on all lines use all available doors move right down inside the car this train is ready to depart please stand well clear of the closing doors mind the doors good service on all lines ... I'll probably get sacked for saying it but I agree. I absolutely hate the incessant broadcasting of messages. I change at Kings Cross and if I need to wait for a Piccadilly Line for more than 30 seconds I can guarantee to have heard the same messages at least 3 times during my connection. Can you pass on those comments to the Quality Service Information team please as it appears they only seem to hear them 30% of the time on a 15 minute survey please? I thought they had been disbanded? I suspect the issue is that the concept is heartily endorsed at very senior level but that few people dare raise a murmur of criticism about the execution of the concept. The art of commenting will be to appear fulsome in praise of the idea but to provide constructive criticism where needed. I appreciate that communication is not perfect and the knowledge of what is wrong can be hard to disseminate quickly but even so! I doubt if those who work on stations and are being told to put out these messages need to learn much. Marketing and Publicity comissioned a survey of 'customers' and the results of what they wanted are being heard every 30 seconds! The "Good [whatever time of day] ladies and gentlemen" was added by senior management as it's seen as polite, especially in the US. I hope nobody is saying there is a 'normal service', it's a 'good service'! I do like the National Rail 'perturbed service' for disruptions though! The Vic Line messages can be different to those on any other line. Not yet heard the perturbed service but it does conjure up certain images. I do like the line based notice boards as you enter through the ticket gates that allows you to very quickly assess what is going well and what isn't. Most stations do well in keeping those up to date IME. Known as "Howard's boards" after a certain director... Oh - you live and learn. They have a mock up of the new electronic version in the reception at 55 Broadway. -- Paul C Admits to working for London Underground! |
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