On Tue, 03 Jan 2006 23:12:20 +0000, Barry Salter
wrote:

Another problem is that, as far as I'm aware, none of the PC-based
Ticket Issuing Systems can be updated to support Oyster, so TOCs would
either need to replace their systems (again) or get machines similar to
those used by TfL Ticket Stops (formerly Pass Agents).

I don't think is true at all. Any of the PC based systems are far easier
to upgrade than APTIS ever was and I saw and used the prototype
smartcard reader attached to an APTIS machine over 6 years ago! The
option of using PASS EPOS machines was looked at but was obviously
frowned upon from an accounting and audit viewpoint by Rail Settlement
Plan who are the guardians of National Rail ticketing / accounting
standards for retailing.

The TOCs and their chosen suppliers have simply opted not to spend the
money (that TfL was ready to provide) or enter into the appropriate
agreements to allow software to be written that could interface with a
generically supplied read / write Oyster target. After all the ticket
machine simply has to recognise a card is present, accept the sale
requirement, encode it to the card, receive confirmation that the
transaction is complete on the card and then complete its own
transaction. Easy stuff.

Put very simply this is organisational and business "politics" of the
absolute worst kind where the customer comes last. I know - I
experienced the icy blasts of ATOC cynicism 7 or 8 years ago. I think I
had two allies in the room - from what was LTS Rail and Virgin Trains.
These company reps no longer work for either organisation but were both
people who could see the opportunities the technology would provide and
how it linked to other things that were happening in the wider IT,
Internet and retail markets.
--
Paul C


Admits to working for London Underground!