David of Broadway wrote, back in August:
I also filled out a Customer Charter form (another concept I'm
not used to from New York) -- do I have a valid claim, and does the
voucher expire? (I'm sure I'll be back in London at some point, but I
have no idea when.)

I still haven't heard a response. Does it usually take this long? Or
is my claim invalid because I gave an overseas address?
--
David of Broadway
New York, NY, USA