In article ,
Tom Barry wrote:
http://www.tfl.gov.uk/assets/downloa...ent-Bus-Review
-July09.pdf
I see that Copenhagen uses these performance indicators for bus
contracts:
Driver service and behaviour;
DriverΉs driving style;
Compliance with scheduled timetable;
Temperature;
Interior cleanliness;
Interior maintenance;
Exterior cleanliness and maintenance;
Noise limitations; and
Vehicle hours operated against schedule
Oh but we had the same applied rigorously here.
E.