According to TfL, it should be possible to get certain National
Railcards (such as a Senior Railcard) loaded on to an Oyster card so
that a lower daily price cap applies.

My wife and I both managed this last year, but our Senior Railcards
expired and we had to renew, so we have just realised that we need to
renew the loading of the Railcard on to our respective Oyster cards.

The problem is that nobody seems to know how to do it. We have tried at
tube stations, and at City Thameslink (one of the specifically named
National Rail stations said to be able to do it). In all cases the
ticket office staff state initially that it cannot be done, and when
presented with evidence to the contrary, such as a printout of the
relevant web page http://www.tfl.gov.uk/tickets/oysteronline/9261.aspx
simply say that they don't know how to do it, even after consulting
their supervisors.

Has anyone managed to get their price cap reduced by loading a NR
railcard on to an Oyster card, and if so what's the secret?

I would complain to TfL but cannot work out how to do this on their
website without answering a host of pointless questions, such as "date
of incident" etc.

--
Clive Page

On 28 Nov, 23:09, Clive Page wrote:
According to TfL, it should be possible to get certain National
Railcards (such as a Senior Railcard) loaded on to an Oyster card so
that a lower daily price cap applies.

My wife and I both managed this last year, but our Senior Railcards
expired and we had to renew, so we have just realised that we need to
renew the loading of the Railcard on to our respective Oyster cards.

The problem is that nobody seems to know how to do it. *We have tried at
tube stations, and at City Thameslink (one of the specifically named
National Rail stations said to be able to do it). *In all cases the
ticket office staff state initially that it cannot be done, and when
presented with evidence to the contrary, such as a printout of the
relevant web pagehttp://www.tfl.gov.uk/tickets/oysteronline/9261.aspx
simply say that they don't know how to do it, even after consulting
their supervisors.

Has anyone managed to get their price cap reduced by loading a NR
railcard on to an Oyster card, and if so what's the secret?

I would complain to TfL but cannot work out how to do this on their
website without answering a host of pointless questions, such as "date
of incident" *etc.

--
Clive Page

I did it last year at Green Park although it seems like an extensive
process as there was an array of buttons that needed to be pressed in
order to make it happen. I would e-mail as it's best if TfL know there
are major training issues!

In article , (Clive
Page) wrote:

According to TfL, it should be possible to get certain National
Railcards (such as a Senior Railcard) loaded on to an Oyster card
so that a lower daily price cap applies.

My wife and I both managed this last year, but our Senior Railcards
expired and we had to renew, so we have just realised that we need
to renew the loading of the Railcard on to our respective Oyster
cards.

The problem is that nobody seems to know how to do it. We have
tried at tube stations, and at City Thameslink (one of the
specifically named National Rail stations said to be able to do
it). In all cases the ticket office staff state initially that it
cannot be done, and when presented with evidence to the contrary,
such as a printout of the relevant web page
http://www.tfl.gov.uk/tickets/oysteronline/9261.aspx
simply say that they don't know how to do it, even after consulting
their supervisors.

Has anyone managed to get their price cap reduced by loading a NR
railcard on to an Oyster card, and if so what's the secret?

I would complain to TfL but cannot work out how to do this on their
website without answering a host of pointless questions, such as
"date of incident" etc.

Hmm. Must try it myself. I was going to try St James's Park. If they can't
do it there, they can't do it anywhere. Have you tried ringing the Oyster
helpline (landline 020 7227 7886)?

--
Colin Rosenstiel

In article ,
() wrote:

Hmm. Must try it myself. I was going to try St James's Park. If
they can't do it there, they can't do it anywhere.

Did so there today. It took a surprisingly long time but no hitches.

Apart from refusing my already completed Oyster registration form, that
is. OK, it did look rather moth eaten and my signature was dated March
2006. :-)

They just gave me a new one to copy the details onto and sign with today's
date. The piece of till roll the ticket office staffer got to attach to my
form was longer than the (at least A4) form, however.

--
Colin Rosenstiel

On Nov 28, 11:09*pm, Clive Page wrote:
According to TfL, it should be possible to get certain National
Railcards (such as a Senior Railcard) loaded on to an Oyster card so
that a lower daily price cap applies.

My wife and I both managed this last year, but our Senior Railcards
expired and we had to renew, so we have just realised that we need to
renew the loading of the Railcard on to our respective Oyster cards.

The problem is that nobody seems to know how to do it. *We have tried at
tube stations, and at City Thameslink (one of the specifically named
National Rail stations said to be able to do it). *In all cases the
ticket office staff state initially that it cannot be done, and when
presented with evidence to the contrary, such as a printout of the
relevant web pagehttp://www.tfl.gov.uk/tickets/oysteronline/9261.aspx
simply say that they don't know how to do it, even after consulting
their supervisors.

Has anyone managed to get their price cap reduced by loading a NR
railcard on to an Oyster card, and if so what's the secret?

I would complain to TfL but cannot work out how to do this on their
website without answering a host of pointless questions, such as "date
of incident" *etc.


Clive Page

I've done it twice. The first time was at Canary Wharf, and, although
I had to fill in a form, worked fine. The second time was at Charing
Cross, and took a LOT of explaining what I needed, but once he got it
(and I wasn't very confident he did get it) it did work.

[Oyster and Railcard Discounts]

SamB wrote:

I've done it twice. The first time was at Canary Wharf, and, although
I had to fill in a form, worked fine. The second time was at Charing
Cross, and took a LOT of explaining what I needed, but once he got it
(and I wasn't very confident he did get it) it did work.

One of the conditions of having a Railcard (or Safeguarded TOC Staff)
discount set on an Oyster card is that you register the card first.

Not sure how it works on the LU Ticket Office Machines, but it's
probably much the same as Cubic FasTIS+.

Briefly: Touch card to reader, edit card details, enter Railcard or
Photocard Number (as appropriate) into relevant field, select
appropriate discount type in first available slot, enter expiry date
from Railcard, save the updated data to the card.

Cheers,

Barry

In message , Clive Page
writes

I'm pleased to report success at Farringdon Station this morning. The
ticket office clerk did not make me fill in a registration form and did
it in under a minute. Full marks to him.

Whether the reduced cap actually works I've yet to find out, as I didn't
make enough tube journeys today to reach the limit, but I probably will
do in a few days time.

--
Clive Page

In article , (Clive
Page) wrote:

In message , Clive Page
writes

I'm pleased to report success at Farringdon Station this morning.
The ticket office clerk did not make me fill in a registration form
and did it in under a minute. Full marks to him.

Are you saying he put the railcard on an unregistered Oyster card? The guy
at St James's Park wouldn't let me do that.

Whether the reduced cap actually works I've yet to find out, as I
didn't make enough tube journeys today to reach the limit, but I
probably will do in a few days time.

Ah, I'm in that boat and likely to take far longer before I find out if it
works. I mostly cycle in London though last Saturday I used buses. It
could be some time before I have a day with enough tube travel to think of
capping.

--
Colin Rosenstiel

In message ,
writes
Are you saying he put the railcard on an unregistered Oyster card? The guy
at St James's Park wouldn't let me do that.

I *think* mine is a registered card, as I vaguely remember registering
my details when I got it ages ago. Presumably he could determine that.


--
Clive Page

In article , (Clive
Page) wrote:

In message ,
writes
Are you saying he put the railcard on an unregistered Oyster card? The
guy at St James's Park wouldn't let me do that.

I *think* mine is a registered card, as I vaguely remember
registering my details when I got it ages ago. Presumably he could
determine that.

That would explain it, then.

--
Colin Rosenstiel