BAA Heathrow CONnect
 

BAA is well known for its inability to run a simple out and back
service, but they do keep on insisting on proving it.

This is what was heard over the tannoy at Hayes and Harlington this
lunch-time - at about 12.40.

"This is an announcement for everyone still waiting for the 12.03
Heathrow CONnect service to Hanwell and West Ealing. We just been told
that this service to Paddington was cancelled, but no-one bothered to
tell us (the staff) at Hayes and Harlington. We apologise for any
inconvenience caused by this cancellation." The next Heathrow CONnect
service to Paddington will be the 1.03."

OK - but what about the 12.33 CONnect to Paddington? Ah - apparently
that was cancelled too.

Then at about 12.50 an empty 'Out of Service' CONnect went through
towards Paddington. It did not stop. It was empty. There were
passengers waiting for the 12.33 service, probably some were also left
over from the cancelled 12.03 service.

What a way to run a service to/from one of the world's busiest
airports.

CJB.

BAA Heathrow CONnect
 

On Jul 15, 4:26*pm, CJB wrote:
BAA is well known for its inability to run a simple out and back
service, but they do keep on insisting on proving it.

This is what was heard over the tannoy at Hayes and Harlington this
lunch-time - at about 12.40.

"This is an announcement for everyone still waiting for the 12.03
Heathrow CONnect service to Hanwell and West Ealing. We just been told
that this service to Paddington was cancelled, but no-one bothered to
tell us (the staff) at Hayes and Harlington. We apologise for any
inconvenience caused by this cancellation." The next Heathrow CONnect
service to Paddington will be the 1.03."

OK - but what about the 12.33 CONnect to Paddington? Ah - apparently
that was cancelled too.

Then at about 12.50 an empty 'Out of Service' CONnect went through
towards Paddington. It did not stop. It was empty. There were
passengers waiting for the 12.33 service, probably some were also left
over from the cancelled 12.03 service.

What a way to run a service to/from one of the world's busiest
airports.

CJB.

I believe there are other trains from Hayes to Paddington.
Tim

BAA Heathrow CONnect
 

On Jul 15, 7:12*pm, TimB wrote:

On Jul 15, 4:26*pm, CJB wrote:

BAA is well known for its inability to run a simple out and back
service, but they do keep on insisting on proving it.

This is what was heard over the tannoy at Hayes and Harlington this
lunch-time - at about 12.40.

"This is an announcement for everyone still waiting for the 12.03
Heathrow CONnect service to Hanwell and West Ealing. We just been told
that this service to Paddington was cancelled, but no-one bothered to
tell us (the staff) at Hayes and Harlington. We apologise for any
inconvenience caused by this cancellation." The next Heathrow CONnect
service to Paddington will be the 1.03."

OK - but what about the 12.33 CONnect to Paddington? Ah - apparently
that was cancelled too.

Then at about 12.50 an empty 'Out of Service' CONnect went through
towards Paddington. It did not stop. It was empty. There were
passengers waiting for the 12.33 service, probably some were also left
over from the cancelled 12.03 service.

What a way to run a service to/from one of the world's busiest
airports.

I believe there are other trains from Hayes to Paddington.

There are indeed - off-peak at least H&H has a 6tph service to
Paddington - *but* it's only the half-hourly Heathrow Connect trains
that stop at Hanwell and West Ealing. This is acknowledged in the
announcement that CJB recites above (the 12:10 FGW service stops at
Southall and Ealing Broadway before heading to Paddington).

Sounds like there may have been a failed train in the mix somewhere,
but the lack of communication to (prospective) passengers is
unacceptable nowadays.

BAA Heathrow CONnect
 

In article
,
(TimB) wrote:

On Jul 15, 4:26*pm, CJB wrote:
BAA is well known for its inability to run a simple out and back
service, but they do keep on insisting on proving it.

This is what was heard over the tannoy at Hayes and Harlington this
lunch-time - at about 12.40.

"This is an announcement for everyone still waiting for the 12.03
Heathrow CONnect service to Hanwell and West Ealing. We just been told
that this service to Paddington was cancelled, but no-one bothered to
tell us (the staff) at Hayes and Harlington. We apologise for any
inconvenience caused by this cancellation." The next Heathrow CONnect
service to Paddington will be the 1.03."

OK - but what about the 12.33 CONnect to Paddington? Ah - apparently
that was cancelled too.

Then at about 12.50 an empty 'Out of Service' CONnect went through
towards Paddington. It did not stop. It was empty. There were
passengers waiting for the 12.33 service, probably some were also left
over from the cancelled 12.03 service.

What a way to run a service to/from one of the world's busiest
airports.

I believe there are other trains from Hayes to Paddington.

and isn't Heathrow Connect run by FGW?

--
Colin Rosenstiel

BAA Heathrow CONnect
 

On Jul 15, 7:12*pm, TimB wrote:
On Jul 15, 4:26*pm, CJB wrote:





BAA is well known for its inability to run a simple out and back
service, but they do keep on insisting on proving it.

This is what was heard over the tannoy at Hayes and Harlington this
lunch-time - at about 12.40.

"This is an announcement for everyone still waiting for the 12.03
Heathrow CONnect service to Hanwell and West Ealing. We just been told
that this service to Paddington was cancelled, but no-one bothered to
tell us (the staff) at Hayes and Harlington. We apologise for any
inconvenience caused by this cancellation." The next Heathrow CONnect
service to Paddington will be the 1.03."

OK - but what about the 12.33 CONnect to Paddington? Ah - apparently
that was cancelled too.

Then at about 12.50 an empty 'Out of Service' CONnect went through
towards Paddington. It did not stop. It was empty. There were
passengers waiting for the 12.33 service, probably some were also left
over from the cancelled 12.03 service.

What a way to run a service to/from one of the world's busiest
airports.

CJB.

I believe there are other trains from Hayes to Paddington.
* Tim- Hide quoted text -

- Show quoted text -

But the FGW locals from Reading to/from Paddington do not stop at
Hanwell, West Ealing (or usually Acton Main Line).

The 12.03 (and apparently the 12.33) CONnect was cancelled without
telling any FGW staff or passengers at both Hayes and Southall. And
because of this none of the FGW locals made extra stops at Hanwell or
West Ealing. Total incompetence on BAA's part. CJB.

BAA Heathrow CONnect
 

On Jul 15, 9:06*pm, wrote:

(TimB) wrote:

On Jul 15, 4:26*pm, CJB wrote:
BAA is well known for its inability to run a simple out and back
service, but they do keep on insisting on proving it.

This is what was heard over the tannoy at Hayes and Harlington this
lunch-time - at about 12.40.

"This is an announcement for everyone still waiting for the 12.03
Heathrow CONnect service to Hanwell and West Ealing. We just been told
that this service to Paddington was cancelled, but no-one bothered to
tell us (the staff) at Hayes and Harlington. We apologise for any
inconvenience caused by this cancellation." The next Heathrow CONnect
service to Paddington will be the 1.03."

OK - but what about the 12.33 CONnect to Paddington? Ah - apparently
that was cancelled too.

Then at about 12.50 an empty 'Out of Service' CONnect went through
towards Paddington. It did not stop. It was empty. There were
passengers waiting for the 12.33 service, probably some were also left
over from the cancelled 12.03 service.

What a way to run a service to/from one of the world's busiest
airports.

I believe there are other trains from Hayes to Paddington.

and isn't Heathrow Connect run by FGW?

No, it's run by BAA (actually being exact it's BAA's subsidiary, the
"Heathrow Express Operating Company Ltd") - the local service it
provides between Hayes & Harlington and Paddington is run on behalf of
FGW (pursuant to FGW's franchise agreement).

BAA Heathrow CONnect
 

In article
,
(Mizter T) wrote:

On Jul 15, 9:06*pm, wrote:

(TimB) wrote:

On Jul 15, 4:26*pm, CJB wrote:
BAA is well known for its inability to run a simple out and back
service, but they do keep on insisting on proving it.

This is what was heard over the tannoy at Hayes and Harlington
this lunch-time - at about 12.40.

"This is an announcement for everyone still waiting for the 12.03
Heathrow CONnect service to Hanwell and West Ealing. We just been
told that this service to Paddington was cancelled, but no-one
bothered to tell us (the staff) at Hayes and Harlington. We
apologise for any inconvenience caused by this cancellation." The
next Heathrow CONnect service to Paddington will be the 1.03."

OK - but what about the 12.33 CONnect to Paddington? Ah -
apparently that was cancelled too.

Then at about 12.50 an empty 'Out of Service' CONnect went through
towards Paddington. It did not stop. It was empty. There were
passengers waiting for the 12.33 service, probably some were also
left over from the cancelled 12.03 service.

What a way to run a service to/from one of the world's busiest
airports.

I believe there are other trains from Hayes to Paddington.

and isn't Heathrow Connect run by FGW?

No, it's run by BAA (actually being exact it's BAA's subsidiary, the
"Heathrow Express Operating Company Ltd") - the local service it
provides between Hayes & Harlington and Paddington is run on behalf of
FGW (pursuant to FGW's franchise agreement).

Oh right, I thought it was the other way round, owned by BAA but run by
the franchise holder. Oh dear!

--
Colin Rosenstiel