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#1
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BAA Heathrow CONnect
BAA is well known for its inability to run a simple out and back
service, but they do keep on insisting on proving it. This is what was heard over the tannoy at Hayes and Harlington this lunch-time - at about 12.40. "This is an announcement for everyone still waiting for the 12.03 Heathrow CONnect service to Hanwell and West Ealing. We just been told that this service to Paddington was cancelled, but no-one bothered to tell us (the staff) at Hayes and Harlington. We apologise for any inconvenience caused by this cancellation." The next Heathrow CONnect service to Paddington will be the 1.03." OK - but what about the 12.33 CONnect to Paddington? Ah - apparently that was cancelled too. Then at about 12.50 an empty 'Out of Service' CONnect went through towards Paddington. It did not stop. It was empty. There were passengers waiting for the 12.33 service, probably some were also left over from the cancelled 12.03 service. What a way to run a service to/from one of the world's busiest airports. CJB. |
#2
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BAA Heathrow CONnect
On Jul 15, 4:26*pm, CJB wrote:
BAA is well known for its inability to run a simple out and back service, but they do keep on insisting on proving it. This is what was heard over the tannoy at Hayes and Harlington this lunch-time - at about 12.40. "This is an announcement for everyone still waiting for the 12.03 Heathrow CONnect service to Hanwell and West Ealing. We just been told that this service to Paddington was cancelled, but no-one bothered to tell us (the staff) at Hayes and Harlington. We apologise for any inconvenience caused by this cancellation." The next Heathrow CONnect service to Paddington will be the 1.03." OK - but what about the 12.33 CONnect to Paddington? Ah - apparently that was cancelled too. Then at about 12.50 an empty 'Out of Service' CONnect went through towards Paddington. It did not stop. It was empty. There were passengers waiting for the 12.33 service, probably some were also left over from the cancelled 12.03 service. What a way to run a service to/from one of the world's busiest airports. CJB. I believe there are other trains from Hayes to Paddington. Tim |
#3
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BAA Heathrow CONnect
On Jul 15, 7:12*pm, TimB wrote: On Jul 15, 4:26*pm, CJB wrote: BAA is well known for its inability to run a simple out and back service, but they do keep on insisting on proving it. This is what was heard over the tannoy at Hayes and Harlington this lunch-time - at about 12.40. "This is an announcement for everyone still waiting for the 12.03 Heathrow CONnect service to Hanwell and West Ealing. We just been told that this service to Paddington was cancelled, but no-one bothered to tell us (the staff) at Hayes and Harlington. We apologise for any inconvenience caused by this cancellation." The next Heathrow CONnect service to Paddington will be the 1.03." OK - but what about the 12.33 CONnect to Paddington? Ah - apparently that was cancelled too. Then at about 12.50 an empty 'Out of Service' CONnect went through towards Paddington. It did not stop. It was empty. There were passengers waiting for the 12.33 service, probably some were also left over from the cancelled 12.03 service. What a way to run a service to/from one of the world's busiest airports. I believe there are other trains from Hayes to Paddington. There are indeed - off-peak at least H&H has a 6tph service to Paddington - *but* it's only the half-hourly Heathrow Connect trains that stop at Hanwell and West Ealing. This is acknowledged in the announcement that CJB recites above (the 12:10 FGW service stops at Southall and Ealing Broadway before heading to Paddington). Sounds like there may have been a failed train in the mix somewhere, but the lack of communication to (prospective) passengers is unacceptable nowadays. |
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BAA Heathrow CONnect
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#5
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BAA Heathrow CONnect
On Jul 15, 7:12*pm, TimB wrote:
On Jul 15, 4:26*pm, CJB wrote: BAA is well known for its inability to run a simple out and back service, but they do keep on insisting on proving it. This is what was heard over the tannoy at Hayes and Harlington this lunch-time - at about 12.40. "This is an announcement for everyone still waiting for the 12.03 Heathrow CONnect service to Hanwell and West Ealing. We just been told that this service to Paddington was cancelled, but no-one bothered to tell us (the staff) at Hayes and Harlington. We apologise for any inconvenience caused by this cancellation." The next Heathrow CONnect service to Paddington will be the 1.03." OK - but what about the 12.33 CONnect to Paddington? Ah - apparently that was cancelled too. Then at about 12.50 an empty 'Out of Service' CONnect went through towards Paddington. It did not stop. It was empty. There were passengers waiting for the 12.33 service, probably some were also left over from the cancelled 12.03 service. What a way to run a service to/from one of the world's busiest airports. CJB. I believe there are other trains from Hayes to Paddington. * Tim- Hide quoted text - - Show quoted text - But the FGW locals from Reading to/from Paddington do not stop at Hanwell, West Ealing (or usually Acton Main Line). The 12.03 (and apparently the 12.33) CONnect was cancelled without telling any FGW staff or passengers at both Hayes and Southall. And because of this none of the FGW locals made extra stops at Hanwell or West Ealing. Total incompetence on BAA's part. CJB. |
#6
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BAA Heathrow CONnect
On Jul 15, 9:06*pm, wrote: (TimB) wrote: On Jul 15, 4:26*pm, CJB wrote: BAA is well known for its inability to run a simple out and back service, but they do keep on insisting on proving it. This is what was heard over the tannoy at Hayes and Harlington this lunch-time - at about 12.40. "This is an announcement for everyone still waiting for the 12.03 Heathrow CONnect service to Hanwell and West Ealing. We just been told that this service to Paddington was cancelled, but no-one bothered to tell us (the staff) at Hayes and Harlington. We apologise for any inconvenience caused by this cancellation." The next Heathrow CONnect service to Paddington will be the 1.03." OK - but what about the 12.33 CONnect to Paddington? Ah - apparently that was cancelled too. Then at about 12.50 an empty 'Out of Service' CONnect went through towards Paddington. It did not stop. It was empty. There were passengers waiting for the 12.33 service, probably some were also left over from the cancelled 12.03 service. What a way to run a service to/from one of the world's busiest airports. I believe there are other trains from Hayes to Paddington. and isn't Heathrow Connect run by FGW? No, it's run by BAA (actually being exact it's BAA's subsidiary, the "Heathrow Express Operating Company Ltd") - the local service it provides between Hayes & Harlington and Paddington is run on behalf of FGW (pursuant to FGW's franchise agreement). |
#7
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BAA Heathrow CONnect
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