"Roland Perry" wrote in message

In message , at 15:06:29 on Thu,
22 Jul 2010, Graeme remarked:
The station is quite a distance from the customs exit, and by
default people seem to be sent in exactly the wrong direction (ie
to the south not the north) as they emerge.

Is that a signage problem or just the fact that the customs halls
point you south as you leave?

There's a long "receiving line" where people stand holding up names
etc, and that forms to the south of the exit that most people appear
to emerge from (is it the green lane, I don't know) so people just
troop along following the crowd, getting ever further from the
station.

Yes, after my first arrival in T5, I learned to make an immediate right
turn, after which the HEx and LU stations are not far off.